L2/L3 Production Support at Epsilon LATAM | Torre

L2/L3 Production Support

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Full-time

Legal agreement: To be defined

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Hybrid (Santa María Tequepexpan, Tlaquepaque, Jalisco, Mexico)
Posted 4 months ago

Responsibilities


Hiring: L2/L3 Production Support Engineer. Experience: 4–10 Years. Key Skills: - L2/L3 Production Support. - SQL. - AWS. - Unix/Linux. - Java. - Debugging & Troubleshooting. - Application Support. Responsibilities: - Analyze, debug & resolve production issues. - Incident, problem & escalation management. - Automate manual support processes. - Collaborate with development teams for issue resolution. - Create runbooks, documentation & knowledge articles. - Improve application reliability, scalability & performance. Requirements: - Strong experience in Application/Production Support. - Hands-on with Unix/Linux, SQL & Java. - Coding and debugging skills. - Excellent communication skills.