Customer Service Representative - Remote - GOS at Geeks on Site | Torre
Customer Service Representative - Remote - GOS
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Geeks on Site

Customer Service Representative - Remote - GOS

Geeks on Site
Emma
Emma
You'll empower customers with essential tech solutions, driving growth in a leading remote support company.
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Full-time

Legal agreement: Employment

Compensation
USD400 - 600/month
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Remote (for Nicaragua residents)
Remote (for Guatemala residents)
Remote (for Philippines residents)
Remote (for Venezuela residents)
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Emma of Torre.ai
 about 2 months ago

Requirements and responsibilities

About UsGeeks on Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site.Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services—offering fast, reliable solutions across a wide range of devices and systems.Job OverviewThis is a full-time, work from home position and you'll handle high volumes of customer calls, providing product and service information, following instructions, and procedures, resolving complaints, and maintaining customer relationships through active listening and problem-solving skills.ResponsibilitiesAnswer a high volume of inbound calls from customers in a professional and friendly manner.Listen actively, identify customer needs, and provide accurate information or solutions.Follow call scripts and company guidelines to ensure consistent service quality.Escalate complex technical issues to the appropriate team when necessary.Maintain accurate and organized call logs in our system.Multitask efficiently while navigating multiple systems and tools.RequirementsExcellent verbal communication - B2 english proficiency is requiredHigh school diploma or equivalent.Customer Representative experience preferred but not required.Computer literacy and experience with CRM systems.Schedule flexibility to work 6 days a week within hours of operation: 7am - 12am EST.Provide a Police Record from your country of residenceA copy of the IDEquipment RequirementsA laptop or desktop computer (Windows 10/11, MAC are not compatible with our system)Minimum 8 GB RAM (16 GB recommended for optimal performance)Modern processor (Intel i5 or equivalent to AMD Ryzen 3 or 5)SSD 250 GB MinUSB headset with noise-canceling microphoneEnergy and Internet stability (At least 50Mbps internet speed)Able to connect to ethernet.ConnectivityMinimum 25 Mbps download / 10 Mbps uploadWired (Ethernet) connection strongly preferred over Wi-FiBenefitsCompetitive pay $400 – $600 monthly payment (based on experience/location).Paid training program.15 days PTO per annum.Work remotely from anywhere in LATAM.Opportunity to grow with a U.S.-based company leading in tech services.Fast-paced, dynamic environment where your impact is recognized.
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