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about 1 month ago
Requirements and responsibilities
Position: Virtual Customer Service RepresentativeLanguages: English, and SpanishLocation: Colombia (Remote)At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership options to make e-mobility accessible and empower our customers to succeed.As Whizz continues to grow, we are looking for a Virtual Customer Service Representative who will support customers visiting our locations remotely through a live video connection.In this role, you will assist customers through a monitor installed at our locations. When customers arrive, they will be able to connect with you via a live video connection, where you will guide them, answer questions, and help resolve common service requests.Your goal will be to provide fast, friendly, and clear assistance, ensuring that customers receive the same level of service as if a representative were physically present at the location.New customers:Help customers choose the right bike, battery, accessories, and servicesExplain bike features, subscription plans, and pricingAssist customers with signing up, creating accounts, and completing paymentsUse sales techniques to convert potential customers into subscribersExisting customers:Support customers with subscription questions, payments, and account issuesHelp customers troubleshoot basic bike or service issues remotelyCoordinate service requests and follow-ups with the operations teamAddress customer concerns and objections while maintaining a high level of satisfactionCustomer communication:Provide clear, accurate, and friendly communication to customersCoordinate with internal teams via chat and messaging tools to resolve customer requestsBuild trust and long-term relationships with our rider communityRequirementsNative or fluent SpanishFluent English (C1 - C2 level)2+ years of experience in customer support, sales, or call center rolesComfortable working on camera and assisting customers via live video throughout the dayAbility to multitask and stay organized in a fast-paced environmentComfortable using CRM systems and productivity toolsHigh-speed internet connection, and headset
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