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2 days ago
Requirements and responsibilities
About the RoleAs an Enterprise Customer Success Manager, you will be the strategic partner and trusted advisor to our largest and most strategic customers. Your primary goal will be to ensure that customers derive maximum value from our solutions, leading to increased adoption, retention, and advocacy. You will collaborate with internal teams such as Sales, Account Managers, Support, and Product to ensure a seamless customer experience. This role requires a strong understanding of enterprise customer profiles, excellent communication skills, and a passion for driving customer outcomes.ResponsibilitiesBuild and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and ongoing value realizationDrive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROIOwn renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention ratesAct as customer advocate internally, collaborating with Product, Support, and Sales teams to resolve issues and influence roadmapsIdentify upsell and cross-sell opportunities, multi-thread relationships across customer organizations, and partner with Account Managers to expand accountsRequirements5+ years in B2B Customer Success with proven track record in driving adoption, retention, and expansionStrong grasp of Customer Success frameworks, lifecycle management, and subscription renewal processesExperience with HubSpot, ChurnZero (or similar CS platforms), and customer health metricsExcellent relationship-building skills with ability to navigate high-stakes conversations across all stakeholder levelsDetail-oriented, highly organized, and willing to dive deep into technical product details (cybersecurity experience a plus)English, Spanish and Portuguese speaking!!About UsAt Teramind, we're pioneering a predictive, AI-driven approach to safeguarding organizations' people, data, and operations. As a global leader in user behavior analytics, insider risk management, and workforce intelligence, we empower businesses to transform data into a strategic asset - delivering clear visibility, control, and proactive protection across digital environments.We're open to hiring in just about every country in the world! Feel free to apply even if you don't live in the country listed in the job description.BenefitsThis is a remote job. Work from anywhere! We’ve been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams.Additionally:Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated.Competitive compensationCareer growth opportunitiesFlexible paid time offLaptop reimbursementOngoing training and development opportunitiesAbout our recruitment processWe don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we want to hear your story. You can expect up to 3 interviews. In some scenarios, we’re able to streamline the process to have minimal rounds. Director-level roles and above should expect a more thorough process, with multiple rounds of interviews.All roles require reference and background checks
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