About Customer.ioOver 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.About the roleHi, my name is Eric Anderson, Senior Controller at Customer.io, and I'm looking for an AP Contractor to keep our T&E engine running clean through a busy stretch. Our Accounting team relies on Ramp and Navan to keep expense and travel spend moving, and we need someone who can own the day-to-day grind — coding, reconciling, chasing exceptions — without losing sight of the bigger picture. This is a 6-month contract with real ownership from day one, working closely with Terre Holmes and the AP team.What we valueOwnership — you drive the exception queue to zero, not someone else.Directness — you enforce policy clearly and kindly, without dodging hard conversations.Precision — a mismatched dollar amount doesn't get past you.What you'll doOwn Ramp expense management end-to-end — review, code, and approve expense reports, chase missing receipts, and enforce policy compliance.Administer Navan travel — reconcile bookings and spend, flag policy exceptions, and support employees through out-of-policy approvals.Review AP bills for accuracy, coding, and approval routing — catching duplicate invoices and mismatched amounts before they hit the payment queue.Reconcile Ramp and Navan activity against the GL and drive the exception queue to zero before every close.Serve as the responsive point of contact for vendors — confirming payment details, tracking status, and resolving disputes.Spot recurring T&E headaches and propose (and document) process fixes.What we're looking for3+ years of AP & T&E experience, ideally in SaaS or a high-growth environmentHands-on experience with Ramp and/or Navan (or comparable — Concur, Expensify, TravelPerk)Sharp eye for detail and a solid grasp of expense policy enforcementExcellent written and verbal communication skillsAbility to manage a recurring, deadline-driven workloadExperience with NetSuite or a comparable ERP is a plusCompensation & BenefitsThis is a contracted engagement at $45–60/hr USD, depending on experience, for an estimated 6-month term.Our Process30-minute video call with a Recruiter45-minute video call with the Hiring Manager45-minute cross-functional screen with a member of the AP team

Contract Accounts Payable Manager

Emma

Responsibilities

Skills wanted:

Language(s) required:

About Customer.io:

mission:

customer.io/

Admin access needed