We are looking for a customer-focused Customer Service Representative to act as a reliable liaison between our customers and our company. You will handle incoming inquiries, resolve issues with patience and clarity, and ensure every customer leaves with a positive impression of our brand.
Key Responsibilities:
- Handle incoming customer inquiries, requests, and feedback via phone, email, chat, or social media.
- Identify customer needs, troubleshoot issues, and provide accurate, prompt solutions.
- Process orders, returns, exchanges, and account updates while keeping clean, detailed records in the system.
- Calmly handle frustrated or upset customers, showing patience and active listening.
- Work closely with internal departments, such as Sales, Billing, or Operations, to resolve complex issues.
- Stay up-to-date on company products, services, and internal policies to give correct advice.
Qualifications & Skills:
- High school diploma or GED equivalent, with some roles preferring post-secondary education or a college degree.
- Previous experience in customer service, retail, or a call-center environment preferred.
- Excellent verbal and written communication skills with a professional, polite phone and email etiquette.
- Comfortable using computers, CRM software, ticketing tools, and Microsoft Office applications.
- Active listening, patience, empathy, time management, and the ability to multitask in a fast-paced environment.
