Responsibilities: - Receiving, logging, and managing support tickets related to SAP FI/CO and SD modules. - Troubleshooting common SAP issues and resolving user requests according to established operational guidelines. - Assisting end users with SAP functionality, system navigation, and basic troubleshooting. - Handling access and permission-related requests within the scope of L1 support. - Escalating complex or unresolved issues to the L2 support team, ensuring clear documentation and proper handover. - Tracking ticket progress, following up on pending cases, and keeping users informed about resolution status. - Maintaining accurate ticket records and following standard procedures for ticket handling. Experience and Skills: - Hands-on experience with SAP, including daily system usage, end-user support, or basic SAP maintenance. - Familiarity with at least one SAP module: FI/CO (Finance & Controlling) or SD (Sales & Distribution). - Basic understanding of financial or sales business processes, including sales orders, deliveries, or billing. - Good English communication skills, allowing you to support international users via email, tickets, and online meetings. - Familiarity with basic troubleshooting principles and ability to follow established procedures to resolve common user issues. - Strong communication and documentation skills, with a customer-oriented approach to handling support requests. - Availability to work shifts aligned with US business hours, including evening or night shifts depending on your location. Preferred Qualifications: - Previous experience in IT Service Desk, international user support, or Shared Service Center environments. - Experience with ticketing systems such as ServiceNow or Jira. - Practical experience using or supporting SAP ECC or SAP S/4HANA.

SAP L1 Support Specialist (FI/CO / SD)

Responsibilities

Skills wanted:

Language(s) required:

Anna Hladyshko

About Everhelp:

mission:

www.ever-help.com/

Admin access needed