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Responsibilities
Principal Responsibilities:Support a purposeful environment to realize standardized and consistent service delivery, enhanced communication, accountability and prioritization alignment, clear roles and responsibilities, alignment across business units, risk mitigation and relationship management.Develop, build, and/or implement standardized processes, playbooks, tools, and resources.Develop, build, and/or implement methodologies, tools, and processes to manage the client partnership.Develop and oversee management routines to manage account performance and performance metrics.Take ownership of program specific goals. Develop objectives/desired results and work with the team and other managers to achieve completion.Comply with all JLL policies and procedures, including but not limited to ethics and business practice.Proactively manage programs in accordance with account and client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels.Program Specific ResponsibilitiesManage, update and report on 30+ global projects and associated project schedules. Document and report on schedule changes and associated impacts.Manage risk throughout the project lifecycle and provide path to green solutions.Document risk, develop risk mitigation plans, and report regularly on risk resolution.Provide status updates for monthly executive level reporting.Create and manage project specific budgets and approvals.Manage high level financial health throughout the project lifecycle.Lead weekly deployment calls to gather status updates and progress.Support the creation of business requirement documents.Required Knowledge, Skills, and Abilities:Experience in driving change management plans aimed at setting up new services or profoundly transforming existing ones.Strong interpersonal skills and problem-solving ability.Strong organizational skills and capacity to prioritize and escalate in a complex, fast paced environment.Hands on approach, show attention to detail and ownership.Proven history of interaction with multiple stakeholders at all levels of the organization and establishing effective relationships.Excellent verbal/written communication and presentation skills.Proven record of providing excellent internal and external customer service.Knowledge of standard business and accounting practices.Advanced computer skills with emphasis on Smartsheet and possess the ability to analyze data.Strong organizational, management, and supervisory skills.Experience working on highly regulated projects and/or highly regulated project delivery environments.Ability to work on multiple projects at the same time.Demonstrated ability to develop successful relationships with and influence customers, both internal and external.This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Estimated compensation for this position:130,000.00 – 170,000.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:Remote –Sacramento, CA, San Francisco, CA, Seattle, WAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysEarly access to earned wages through Daily Pay
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