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📍 Location: Hyderabad, India | Remote | US ShiftHyland's Marketing Demand Operations Technology Administrator is an individual contributor within Hyland's Demand Operations function, responsible for the administration, execution, maintenance, and operational support of demand and engagement technologies across the revenue technology ecosystem.This role supports the day-to-day reliability of demand generation operations through system administration, troubleshooting, documentation, and process execution — operating within established governance, operational standards, and documented processes. If you are detail-oriented, technically curious, and thrive in a structured, process-driven environment, this role is for you.Your Role Responsibilities? Here's What You'll Do.Execute and maintain demand and engagement tooling in accordance with established operational standards, documented processes, and governance requirements, ensuring data quality and operational consistency across the revenue technology ecosystem.Investigate and troubleshoot operational issues across supported platforms, documenting findings, implementing approved solutions where appropriate, and escalating risks or architectural concerns to the right stakeholders in a timely manner.Support engagement workflows across Qualified (chatbots and conversational engagement), gifting platforms, and 1:1 or account-based outreach workflows enabled by 6sense and Qualified, ensuring accurate and consistent execution.Perform defined execution-level tasks in Marketo under direction from the Demand Ops Technology Admin; identify opportunities to leverage automation and AI to improve operational efficiency and recommend solutions for evaluation and prioritization.Complete work through established intake, tracking, and prioritization systems — primarily Workfront and JIRA — while creating and maintaining accurate, up-to-date documentation in Confluence related to demand processes, tool execution, cleanups, and recurring operational tasks.Collaborate effectively with Demand Ops leadership, business stakeholders, and senior technical resources to ensure consistent, high-quality execution and adherence to established governance, documentation, and operational standards across the demand technology ecosystem.Technology Tools You'll UseCRM & Marketing AutomationSalesforce, MarketoSales EngagementSalesloftConversational & Account-Based EngagementQualified, 6senseTag ManagementGoogle Tag ManagerGifting PlatformsGifting & Engagement ToolsProject Management & DocumentationWorkfront, JIRA, ConfluenceRole EssentialsBachelor's degree in Marketing, Business, Information Systems, Communications, or a related field; equivalent experience may be considered, with 3–6 years of experience supporting CRM, marketing automation, revenue technology, or demand generation platforms in a structured operational environment.Working knowledge of Salesforce, Marketo, and demand generation technologies, with demonstrated ability to support day-to-day administration, operational execution, and system maintenance across a revenue technology ecosystem.Strong troubleshooting and analytical skills with the ability to identify, investigate, and resolve operational issues across marketing and demand technology platforms, documenting findings and escalating risks or architectural concerns as appropriate.Strong documentation, organizational, and process management skills; exceptional attention to detail with the ability to manage multiple priorities within established deadlines and maintain accurate, up-to-date documentation in Confluence.Effective written and verbal communication skills with the ability to work independently within established processes, governance models, and operational frameworks, and collaborate effectively across cross-functional teams to support shared initiatives.What We'd Like to SeeFamiliarity with conversational engagement and account-based marketing platforms such as Qualified and 6sense, with experience supporting 1:1 or account-based outreach workflows and conversational engagement configurations.Experience managing work through structured intake and prioritization systems such as Workfront and JIRA, with a demonstrated ability to operate efficiently and transparently within established workflows and governance frameworks.Ability to identify opportunities to leverage automation and AI to improve operational efficiency, with experience recommending, documenting, and presenting solutions for evaluation and prioritization by Demand Ops leadership.Experience with Google Tag Manager and familiarity with digital marketing operations, tag management, and campaign tracking within a demand generation or marketing operations context.Proven ability to collaborate effectively with senior technical resources and cross-functional stakeholders, with a proactive, solutions-oriented approach to operational challenges and a genuine commitment to continuous learning and professional development.About HylandHyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation.Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform.The #HylandLife hashtag encompasses our employee-centric culture. Hyland supports career development resources, wellbeing programs and innovation practices.As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities.Hyland is an equal opportunity employer.
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