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Responsibilities
Position Summary:
- We are expanding our front-line team with 5 proactive Inside Sales & Client Care Coordinators for a premier US home services company.
- This is an essential touchpoint for prospective clients reaching out to our brand.
- Your primary objective will be engaging inbound inquiries, presenting service packages, overcoming client hesitations, and closing new bookings.
- You will handle phone calls, drive lead follow-up campaigns, navigate our dispatch and CRM platforms, and ensure high client retention.
- We are seeking articulate, self-motivated specialists who thrive in sales environments, master new software rapidly, and aim for sustained career development within a scaling American enterprise.
Inbound Sales & Prospect Engagement:
- Field incoming phone inquiries warmly and professionally.
- Detail service options, rates, and customized packages to interested leads.
- Convert prospective clients into confirmed recurring or one-time service appointments.
- Execute multi-channel follow-up strategies via call, text, and email.
- Handle pricing concerns, answer inquiries, and confidently seal agreements.
- Track active leads diligently to prevent lost opportunities.
System Management & Scheduling:
- Dispatch and coordinate bookings through BookingKoala.
- Utilize GoHighLevel to execute lead-nurturing pipelines and automated messaging.
- Maintain complete accuracy across client profiles, lead stages, and account notes.
- Oversee calendar availability to ensure seamless day-to-day scheduling.
Operational Support & Workflow Optimization:
- Assist with cross-functional back-office assignments as operations evolve.
- Resolve scheduling bottlenecks and address client inquiries promptly.
- Onboard quickly onto new digital tools and organizational workflows.
- Proactively suggest operational enhancements to refine client acquisition.
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