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Responsibilities
What success looks like in this role: Windows Systems Administration — Administers Windows development, test, and production servers including reloading, re-imaging, patching, GPO configuration, and OS hardening.Advanced Troubleshooting — Diagnoses and resolves complex Windows OS, Active Directory, and server connectivity issues.Monitoring & Proactive Response — Performs daily monitoring of Windows systems, services, and performance; initiates proactive remediation.Software Management — Installs, removes, and upgrades Windows-based software packages and agents.Incident Remediation — Owns Level 2 Windows-related tickets through resolution, including root cause analysis.Operational Reporting — Provides system evaluation reports and contributes to operational recommendations for Windows environments.Documentation & Compliance — Updates system records, ensures licensing compliance, and maintains accurate configuration data for Windows assets.Knowledge Transfer — Creates runbooks and how-to guides; trains Level 1 analysts on Windows procedures.You will be successful in this role if you have:BA/BS degree and 2–4 years of relevant experience OR equivalent combination.Strong experience with Windows troubleshooting and server administration.Ability to support 24×7 operations and rotating shifts.U.S. Citizenship and U.S. residency required.May also hold Linux credentials if permitted.Shift timings:Shift 1: Monday - Friday 7am - 4pm ESTShift 2: Monday - Friday 3pm - 12am ESTShift 3: Monday - Friday 11pm - 8am ESTWeekend Shift 1: Saturday & Sunday - 7am - 8pm ESTWeekend Shift 2: Saturday & Sunday - 7pm - 8am EST* Weekend shifts will also include 16 additional hours during the week.
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