Transaction Settlement Specialist - West (Fully Remote) at Exp Realty | Torre
Transaction Settlement Specialist - West (Fully Remote)
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Exp Realty

Transaction Settlement Specialist - West (Fully Remote)

Exp Realty
Posted by
Mariajosé Gómez
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Full-time

Legal agreement: Employment

Compensation
USD18 - 25/hour
Non-negotiable
location_on
Hybrid (United States)
Posted almost 6 years ago

Responsibilities

• Represents eXp Realty as the front-line organization to assist agents and brokers on their Real Estate transactions. The ability to work side by side within the Transactions team and serve as a lead/point of contact to agents to help answer the simple to complex questions as it relates to every day in a virtual (remote) environment. • Supports payment processing with a focus on the following areas: • Individual Agents • Teams Transactions (e.g. Mega, Large Teams) • State / Geo Based Transactions (e.g. CA, FL, TX, etc) • Works within a cloud-based real estate transaction management platform. • Identifies and communicates areas of improvement to the Transaction Payment Processor Tier 2; always identifying and recommending process improvements to help with overall agent experience • Organize transaction documents and check for accuracy between all systems. • Respond to agents’ questions in a timely and professional manner; • Review of transaction data, preparation of Commission Disbursement Authorizations and settlement of files • Complete daily tasks in a timely efficient manner. • Works closely with the Brokerage Operations team to assist in document review and reminders of the status of a file. • Review transaction documents and incoming settlement statements to ensure documents match Enterprise before settling files. • Able to work with agents and settlement companies to identify and resolve errors on file. • Greet Agent/New Recruits in cloud-based office and provide education of services provided; • Performs other duties as assigned • Strong attention to detail in reviewing documents and entering data is required; • Assist the immediate needs of agents and brokers • Ability to maintain confidentiality and work well with agents; • Work independently, resolve problems in a timely manner
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