IT Specialist at David Kennedy Recruitment | Torre
IT Specialist
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David Kennedy Recruitment

IT Specialist

David Kennedy Recruitment
Posted by
Cristian Bernal
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Full-time

Legal agreement: Employment

Base compensation
USD1.4k - 1.6k/month

+ Commissions (~ USD300 /month)

+ Bonuses (up to 30% of base compensation)

+ Health insurance

Non-negotiable
location_on
Cl. 28 #13a-15, Bogotá, Bogota, Colombia
Posted 7 months ago

Responsibilities

DUTIES AND RESPONSIBILITIES: - Oversee streaming equipment and critical infrastructure using monitoring tools to ensure continuous, high-quality service. - Manage incoming IT support requests and maintain key systems such as encoders, dealer modules, access points, and switches. - Collaborate with development and cross-functional teams to test new applications and ensure proper network and system functionality. - Ensure operational continuity of encoders and media servers for smooth broadcasting, resolving issues promptly. - Troubleshoot technical problems with the operations team, performing repairs or equipment replacements as needed. - Maintain workstation configurations, user access, and internal procedures while resolving incidents within SLA standards. - Manage IT inventory, update asset records, assign equipment, conduct audits, and coordinate with external suppliers with minimal business disruption. - Support the improvement of IT infrastructure, perform hardware and software maintenance, and safeguard information security. REQUIREMENTS: - Fluent in English (B2-C1) and native Spanish, with strong proficiency in both written and spoken communication. - Minimum 3 years of experience in hardware and software support within a technical environment. - Strong knowledge of Windows and/or Linux systems, including Active Directory administration. - Hands-on experience with hardware and software installation, configuration, and troubleshooting. - Proven experience with Wi-Fi networks and network management. - Ability to collaborate effectively across departments in a team-oriented environment. - Excellent troubleshooting, analytical, and problem-solving skills with a proactive mindset. - Flexibility to work various shifts within a 24/7 operation. - Nice to have: Relevant IT certifications and experience with streaming or broadcasting equipment. BENEFITS: - Competitive salary with bonus opportunities based on performance - Paid training to familiarize with the company’s high standards and procedures - Private Health Insurance for comprehensive medical coverage - Opportunities to advance within a global tech company And many others!!!
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