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Posted 5 months ago
Requirements and responsibilities
The Appointment Setter supports a U.S.-based Home Improvement client by:
- Handling outbound and inbound follow-up calls.
- Engaging U.S. homeowners.
- Pre-qualifying prospects.
- Scheduling and confirming in-home or virtual consultations.
- Overcoming objections to secure the appointment.
- Updating CRM with accurate notes and next steps.
The ideal candidate is confident, energetic, persuasive, and thrives in a KPI-driven environment.
a. Main Duties and Responsibilities:
Sales & Appointment Setting
- Make 80–120 outbound calls daily (average).
- Convert warm leads into confirmed appointments.
- Handle common objections such as “I’m not interested”, “I’m busy”, or “I need to think about it.”
- Deliver a 20–30 second pitch with clarity and confidence.
Lead Management & CRM Work
- Navigate CRM while on live calls.
- Maintain clean and organized lead pipelines.
- Log notes, call outcomes, and follow-up actions accurately.
Customer Qualification
- Identify prospect needs and interest levels.
- Verify location, availability, and eligibility.
- Escalate leads that meet best-fit criteria.
Operational Excellence
- Meet or exceed weekly KPIs (appointments booked, show-ups, contact rate).
- Maintain consistent performance in a fast-paced environment.
- Adhere to schedules and script guidelines.