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Posted 5 days ago
Requirements and responsibilities
This role is for candidates with relevant experience. You will be the first point of contact for patients, handling calls, managing appointments, supporting billing tasks, and making sure patients feel heard and supported.
Responsibilities:
- Answer incoming calls and ensure a positive patient experience.
- Schedule appointments and collect patient information accurately.
- Invoice patients, collect balances, and manage no-show fees.
- Submit and follow up on insurance claims.
- Confirm next-day appointments and inform patients of required documents.
- Handle electronic faxes and follow up on missed appointments.
- Update patient records and spreadsheets accurately.
- Comply with HIPAA guidelines regarding sensitive information.
- Assist with meetings and administrative reporting.
- Address patient concerns professionally.
- Support leadership with reports for the COO and CEO.
- Build positive relationships with patients and team members.
Qualifications:
- 1–2 years of administrative or receptionist experience (medical experience is a plus).
- Strong customer service and communication skills.
- Comfortable talking to patients and discussing financial matters.
- Intermediate Microsoft Office skills, especially Excel.
- Working knowledge of HIPAA and handling confidential records.
- Detail-oriented with strong organizational skills.
- Tech-savvy and able to troubleshoot basic issues.
- High School Diploma/GED required; Bachelor’s Degree preferred.
Compensation:
- Rate is based on your skills and experience.
- Higher pay is available for candidates who demonstrate strong experience and the ability to deliver results.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)