SYW OverviewShop Your Way ("SYW") is a high-growth FinTech and e-Commerce enablement platform that leverages a proprietary technology infrastructure to service some of the largest and most innovative brands in America. SYW powers multiple business and consumer services, including SYW Rewards and the SYW Mastercard, along with a leading mobile app and digital destination. When bundled together as part of our Pay Your Way ("PYW") service, we have a truly differentiated loyalty + credit solution for our business partners and their customers, without the hassle of setting up a direct credit relationship with a bank or underwriter. This integrated module makes it easy for Partners of any size to improve their conversions, drive new revenue, save on transaction and payment costs, and create more repeat business. Today, we’re providing this loyalty-card as a service to Raise (gift cards) and Way (mobility) – two of the Andreessen Horowitz Top 50 Marketplaces – and other national brands. Now, we’re expanding our offering to include other new application services while also unlocking new channels. SYW is at an exciting inflection point, built for scale and driving growth.Key HighlightsRecent investment of +$30M of growth capital from Private Equity / Hedge Fund sponsorLong-term strategic partnership with Citibank powering a multi-billion dollar credit portfolioCompelling pipeline of New Business Development initiatives, focused on SYW 5321 Card Externalization ("loyalty-card as a service")Proprietary, best-in-class loyalty and data technology platform built to power $10+ billion of partner businessA sizable (9 million active) yet hyper local member base of active shoppersA valuable rewards currency, with more new places to burn – from gift cards to sports media to parking, car wash, electrical vehicle charging to crypto and ETFsA multi-tender, proprietary “wallet” with rewards, gift cards, and creditPlatform can be white-labeled and quickly integrated into existing retail and loyalty systemshttps://business.syw.com/Pay Your Way: Payments as a ServicePay Your Way (PYW) – a business unit, B2B2C product and platform inside SYW – is a new Credit-as-a-Service offering for Merchants, Digital Marketplaces, and more that want an embedded credit offering without the hassle of setting up a direct credit relationship with a bank or underwriter. We make it easy for Partners of any size to improve their conversions, drive new revenue, save on transaction and payment costs, and create more repeat business.Our existing partnerships with clients such as Citibank, Raise.com, and others make the next generation of loyalty and credit a reality. Built on the latest technology, our roadmap has laid the foundation to enable innovation and growth for years to come.Role Summary: Program Manager, B2BThe B2B-PBO Program Management role in the PYW Team requires strong project management, analytical, and process optimization skills. You will deliver programs across teams and/or multiple channels. The ideal candidate must be comfortable working independently in a fast-paced environment, demonstrate solid business judgment, and possess the ability to influence both internal and external partners.Key ResponsibilitiesDefine and scope programs that help us solve our biggest business challenges and drive the execution of these continuous improvement programs on a global levelEstablish and monitor success metrics to prioritize competing needs with good reasoning and make operational trade-off decisionsHold stakeholders accountable when schedule or progress is in jeopardy while maintaining respectful relationships in difficult situationsFacilitate relationships between teams, move initiatives forward, find resources, raise concerns to appropriate owners early and resolve open issues that prevent progressPredict roadblocks and obstacles, create meetings or integration points between teams and establish best practicesExperience defining and executing against program requirementsPreferred QualificationsExperience using data and metrics to drive improvementA Bachelor’s degree or higher3+ years experience in program or project managementComfortable shifting between direct detailed analysis, big picture thinking, and tailoring communication based on the stakeholderProfessional experience providing recommendations and making decisions based on complex analyses and dataExperience in fintech, banking / financial services or (B2B) payments and/or consulting experience in one of these industry fieldsAI DisclaimerWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.Apply for this job
