UCity Philly Rentals is a boutique property management company founded by Hannah, a physician and neuroscientist. Our mission is creating beautiful spaces where people feel safe at home. The 13 units are contained in 2 separate properties, very close to many Universities (UPenn, Drexel, Jefferson, others), so we get mostly grad students, med students, people coming for specialized medical treatment, travel nurses, etc. One of the properties contains a psychedelic-assisted psychotherapy clinic, so you may interface some with this too.
What started as a passion project in 2014 has grown into a thriving 13-unit portfolio in Philadelphia. Hannah purchased her first building and spent ten years lovingly rehabbing one unit at a time - a true labor of love that’s now complete.
As Hannah continues her work designing retreat experiences internationally and isn’t always in town, we’re expanding our remote team to help maintain the exceptional guest experience our properties are known for. Hannah is currently in Costa Rica then Colombia.
This is a remote role with the potential to grow as the portfolio expands.
You will be the central point of contact for all guest communications, reservation management, and operational coordination across our units. This is not a passive assistant role; you will own the guest experience from booking confirmation through checkout, make pricing and revenue decisions, and proactively solve problems before they escalate. We are seeking a detail-oriented, English-fluent property management professional to remotely manage our 13-unit Airbnb portfolio.
Core Responsibilities:
1. Guest & Reservation Management:
- Manage all guest communications (pre-arrival, during stay, post-checkout) across platforms (Airbnb, direct bookings).
- Coordinate check-ins, check-outs, and special requests.
- Handle guest issues and complaints professionally and promptly.
- Monitor reviews and follow up on feedback.
2. Revenue & Pricing Management:
- Adjust nightly rates based on demand, seasonality, local events, and market conditions.
- Optimize pricing strategy to maximize occupancy and revenue.
- Make real-time pricing decisions for last-minute bookings or gaps in the calendar.
- Implement dynamic pricing for peak periods (holidays, conventions, high-demand weekends).
- Monitor competitor pricing and adjust accordingly.
- Track revenue performance and identify opportunities for rate optimization.
- Negotiate special rates for extended stays or repeat guests when beneficial.
3. Operations Coordination:
- Coordinate cleaning schedules with ground teams after each checkout.
- Follow up with maintenance personnel for repairs and preventive maintenance.
- Track and manage inventory (linens, toiletries, kitchen supplies, cleaning products).
- Make purchasing decisions for inventory restocking within approved budget parameters.
- Evaluate cost versus quality for supplies and negotiate with vendors when possible.
- Place orders and coordinate deliveries for restocking.
- Ensure units are guest-ready before each check-in.
4. Documentation & Reporting:
- Maintain detailed records of reservations, maintenance requests, and expenses.
- Provide regular performance reports (occupancy rates, revenue per available room (RevPAR), guest satisfaction, maintenance issues).
- Track patterns and flag recurring issues for resolution.
- Monitor profitability metrics and identify cost-saving opportunities.
- Document standard operating procedures as systems evolve.
5. Emergency & After-Hours Support:
- Serve as primary point of contact for urgent guest issues (lockouts, maintenance emergencies, booking problems).
- Respond to after-hours emergencies within 30 minutes.
- Coordinate emergency solutions with ground teams or vendors as needed.
- Compensated extra bonus amount per verified after-hours emergency handled.
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WHAT WE ARE LOOKING FOR:
Must-Haves
- Bilingual proficiency in English and Spanish (written and verbal) — you'll be communicating with both English-speaking guests and Spanish-speaking ground teams
- Highly organized with strong attention to detail — nothing slips through the cracks
- Business judgment — comfortable making pricing and purchasing decisions that impact revenue
- Data-driven mindset — you track metrics, identify trends, and adjust strategies accordingly
- Proactive problem solver — you identify issues before they become emergencies
- Excellent written communication — professional, warm, and clear
- Tech-savvy — comfortable with property management software, spreadsheets, pricing tools, and learning new platforms quickly
- Reliable internet connection and smartphone — you need to be reachable for emergencies
- Availability for after-hours emergencies — compensated per incident
Strongly Preferred
- Airbnb hosting or property management experience (even managing your own listing counts)
- Revenue management or pricing experience (hospitality, e-commerce, travel industry)
- P&L understanding — you understand how pricing, costs, and occupancy affect profitability
- Customer service background in hospitality, travel, or real estate
- Experience coordinating remote teams or managing vendors
- Negotiation skills — vendor relationships, special rates, extended stays
- Based in Colombia (preferred for timezone alignment and cultural fit, but not required)
Personal Qualities
- Ownership mindset — you don't wait to be told what to do
- Commercial instinct — you understand the business, not just the operations
- Calm under pressure — guests can be demanding; you handle it with grace
- Systems thinker — you look for ways to improve processes, not just execute tasks
- Resourceful — you figure things out and find solutions independently
- Decisive — you're comfortable making judgment calls with incomplete information
Compensation & Benefits
Base Salary: $1,200–1,400 USD/month (based on experience)
Performance Incentives: up to $350+/month
Growth Potential:
- Revenue performance bonuses (to be introduced after 90-day probation period based on occupancy and RevPAR targets)
- Portfolio expansion — as we add units, compensation grows
- Role evolution — high performers may take on team management or expand into other business operations
Additional Benefits:
- Fully remote with flexible hours (core availability during EST business hours required)
Direct collaboration with the operations lead
- Learning opportunity — exposure to multi-business operations, revenue management, and scalable systems
- Autonomy — make real decisions that impact the business, not just execute tasks
