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The CompanySoftdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government through Etrieve, an enterprise content management (ECM) platform. With a remarkable 25+ year history, Softdocs is committed to promoting educational and governmental equity by eliminating inefficiencies. Our core values of candor, collaboration, curiosity, grit, and inclusivity shape our approach to providing innovative solutions.Position DescriptionSoftdocs is looking for a technology and client-oriented professional who is passionate about software implementation and revolutionizing education, state and local government sectors. The mission of the Professional Services Team is to provide a superior client onboarding experience that builds a solid foundation for adoption of our products across their institution. Technical Solutions Consultants are a key part of the implementation project team, which delivers Softdocs Etrieve software to new clients and provides software consulting services. Technical Solutions Consultants will own all the technical components of new deployments, such as software installation, integration connections, and data migration.To gain a full perspective on our professional services offerings, please visit our Services Page.Position ResponsibilitiesMakes clients wildly successful through their onboarding to Softdocs applicationsPartners with Project Managers to ensure satisfactory client communication and understanding of project deliverables and deadlinesPartners with Business Solution Consultants on the business-oriented processes of new deployments, sharing the technical components of new deployments with themWorks across multiple projects and project teams simultaneously to anticipate and manage changes in projectsTakes ownership of the technical components of new deploymentsDelivers a superior client onboarding experience by walking the client through any technical requirements that will be owned from the client sideEnsures each client successfully achieves their desired outcomes from using our products and services by collecting information we need to provision their Etrieve environment and make it available, ready to integrate with other systemsExecutes data migration when a new client is transitioning from a previous imaging software to Softdocs Etrieve (i.e., data mapping, data translation, data imports)Technical SkillsExperience with and strong knowledge of SQLExperience with and strong knowledge of PowerShell and other scripting languagesExperience with and strong knowledge of identity and access management platforms; Microsoft Entra ID, Google Workspace, Okta, OneLogin, etc.Experience with and knowledge of API integrations and troubleshooting techniquesOther SkillsExperience working with software and enterprise level applicationsContinuous Learner – proactive in learning new features and other product platforms, displaying your curiosity along the wayCollaborative – contributes to success and growth of the team and selfClient Oriented – does right by the client; challenging our team to make sure we are doing right by the clientResourcefulness – takes initiative to research information before asking for assistanceDetail Oriented – executes tasks in a methodical way to meet deliverables on time and anticipates risks to clients’ software implementationsAnalytical – strong problem-solving skills, with the ability to logically problem-solve on the flyStrong Communicator – delivers clear information and maintains consistent touchpoints with internal and external teamsCreative / Innovative – thinks outside the box; inspired to put your touch on the workChallenge the Status Quo – questions how and why work is done to understand and identify opportunities to improveWork Ethic – possesses an infectious motivation to deliver work, default to get things done and work smartRole RequirementsDatabase knowledge and migration experienceExperience administering enterprise content management software (bonus if you have this!)Associates or Bachelor's degree in a technology, engineering or related field is preferred, or two or more years of equivalent work experienceBase-level knowledge of managing, configuring, and troubleshooting Microsoft Windows Server and SQL ServerBase-level knowledge of PowerShell and other scripting languagesBase-level knowledge of configuring, testing, and troubleshooting identity provider (IdP) integrationsBase level knowledge of configuring, testing, and troubleshooting API integrationsWhat We OfferRemote Position: 100% remote work from anywhere in the U.S.Direct Access to Leadership: You’ll have open access to our CEO and senior leaders from day one.Comprehensive Benefits: Medical, Dental, Vision, 401(k), Disability, $15,000 Life Insurance, flexible PTO, 13 holidays, and paid parental leave.Laptop/Equipment Stipend: Choose your laptop and set up your remote workspace your way.Professional Development: Grow through training, learning opportunities, and leadership exposure.Mentorship & Collaboration: Work closely with senior leaders and cross-functional teams. Collaboration fuels innovation here.People-First Culture: Bring your full self to work. We believe family time (however you define it) matters.Retention Record: Our average employee tenure is over 5 years, with many team members here for more than a decade.Salary Range$60,000 - $95,000 a yearThis role is fully remote but is US-based. At this time, we require our team to be based in the United States. The responsibilities of the role, your experience and skills, and internal equity across our team determine compensation. We use market data and real-world performance to make sure pay is fair, competitive, and aligned with impact.Closing DescriptionSoftdocs is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.AI DisclaimerWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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