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Responsibilities
About the Role
We’re looking for an Associate Technical Support Engineer who enjoys helping people use technology and won’t stop until a problem is fully understood and resolved.
In this role, you’ll develop a deep understanding of our platform while supporting clients, improving internal processes, and helping reduce recurring technical issues. This is a strong entry-level / early-career role with fast growth potential in a global tech environment.
Key Responsibilities
- Provide technical support and respond to client inquiries
- Analyze, troubleshoot, and resolve technical issues
- Verify the quality of new implementations and configurations
- Propose improvements to reduce support tickets and operational friction
- Maintain accurate system records (client accounts, configurations, updates)
- Collaborate with internal teams to escalate and resolve complex issues
Required Qualifications
- High school diploma (or equivalent)
- Excellent written communication skills in Spanish and English (C1+)
- Strong problem-solving mindset and proactive attitude
- Ability to learn new technologies independently
- Comfortable working in fast-paced, dynamic environments
- Basic knowledge of SQL or a programming/scripting language
- Attention to detail, spelling, and writing quality
- You live in Mexico and have a valid CURP
Nice to Have / Plus
- Previous experience in technical support or operations roles
- Experience in startups or fast-growing tech companies
- Basic knowledge of Power BI
This job post is closed.