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3 months ago
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Requirements and responsibilities
Overview:We are seeking a detail-oriented, highly tech-savvy intern to support our virtual clinical operations team. This role requires extensive technology troubleshooting, as you will be helping patients navigate virtual appointment platforms and resolving basic technical issues. Strong technical competence is essential for success in this position.Key Responsibilities:Check patients in for their scheduled virtual appointments and verify required information.Provide frequent, hands-on tech troubleshooting to help patients connect to their virtual visits (audio, video, device setup, platform access).Collect and document patient copays or outstanding balances.Enter clinical and administrative information into patient charts with accuracy and attention to detail.Recognize when a patient’s needs fall outside your scope and promptly direct them to the appropriate clinical team member.Assist with general administrative tasks to support smooth virtual clinic operations.Maintain patient confidentiality and adhere to HIPAA standards at all times.Qualifications:Strong technical skills and ability to troubleshoot device, audio/video, and connectivity issues—this is a must.Comfort and confidence guiding patients through technology challenges multiple times per shift.Excellent communication and customer service abilities.Strong attention to detail and organizational skills.Comfortable learning and working within digital tools and EHR systems.Ability to work independently and follow established workflows.Professionalism, reliability, and willingness to learn.Preferred Qualifications:Interest in healthcare, clinical operations, or health administration.Prior experience in tech support, customer service, or administrative roles is a plus.Living our Company Values:Patient obsessed: Every decision is made with our main focus in mind - improving the lives of patientsAct like an owner: Ownership means we speak up, share ideas, give feedback, and are all accountable for growth.Focus on what matters: Creating meaningful solutions to challenging healthcare problems requires simplicity, clarity, and using our unique leverageBuild to learn: Failing courageously is a virtue that drives learning and stems from an innovative spiritPractice confident humility: We aim to hold ourselves to the highest standards of humility, curiosity, transparency, and personal developmentWhat to expect:Our team’s impact is felt globally as we help patients with cardiopulmonary diseases better understand and manage their health. Every member of our team adds value as we work towards a better healthcare experience for all. Because of this, it’s not enough that we hire mission-oriented people who are self motivated. We also need to grow a team that aligns with our company values (listed above!) and who will be successful in startup life… it’s not for everyone and that’s okay!About NuvoAir Medical:NuvoAir Medical is a technology-enabled pulmonary care organization that is focused on improving outcomes for patients with chronic respiratory diseases such as COPD, asthma, sleep apnea, and other complex pulmonary conditions. Our relationship-based model combines remote patient monitoring and proactive clinical engagement to keep patients healthier and out of the hospital.Building a diverse team is critical to our success:At NuvoAir, building a diverse team isn't a lofty statement or goal, it's a necessity, and it's something we actively practice and talk about. We do not tolerate discrimination or harassment based on race, color, age, religion, sex, gender, disability status, sexual orientation, gender identity or expression, or any other basis covered by appropriate law. NuvoAir will provide reasonable accommodations for qualified individuals with documented disabilities.
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