OverviewThe Healthcare Coordinator plays a critical role in Telemedica's evolving care delivery model. This position supports the clinical readiness process for veterans seeking medical evidence for VA disability claims and lays the groundwork for expanded clinical services, including future offerings that may serve veteran family members and caregivers. Coordinators ensure timely and accurate completion of intake and documentation tasks, enabling high-quality care delivery across current and future service lines. As Telemedica advances its integrated care model, this role will be foundational in supporting multi-disciplinary coordination and clinical operations.What you will do (Immediate):Coordinate care preparation activities, including intake form readiness and documentation trackingCommunicate with veterans to gather, verify, and clarify necessary information prior to serviceSupport basic billing-related tasks, including confirming payment status, collecting payments, and flagging payment issues for resolution, until full customer service transition is completeCollect, organize, and upload medical records and supporting documents to clinical systemsConfirm appointment logistics and ensure veteran readiness ahead of scheduled servicesMonitor CRM/EHR task queues and ensure timely resolution of assigned workflowsServe as the primary point of contact for veterans navigating the intake-to-service processWhat you will do (Long-Term):Contribute to the development of streamlined care coordination workflowsSupport initiatives to expand services beyond medical evidence into broader care delivery for veterans and their familiesCollaborate with QA, Provider Network Management, and clinical leadership to enhance service continuity and provider readinessParticipate in data-informed process improvements and clinical readiness initiativesServe as a resource for future clinical integration efforts, including RN-led and multidisciplinary team supportWhat you will bring:Strong Communicator: Able to convey complex information clearly and empathetically to patients, providers, and internal teams.Flexible and Adaptable: Comfortable navigating evolving workflows, shifting priorities, and supporting transitional responsibilities during organizational change.Collaborative: Works effectively across clinical, administrative, and operational teams to ensure seamless service delivery.Innovative Problem Solver: Takes initiative to streamline processes, improve veteran experience, and adapt to challenges with a solution-oriented mindset.Detail-Oriented: Maintains accuracy in scheduling, documentation, and intake processes to support timely, high-quality care.Mission-Driven: Demonstrates a deep commitment to serving veterans with respect, urgency, and compassion.Required Qualifications:2+ years of experience in healthcare coordination, medical office support, or similar clinical operationsStrong understanding of medical documentation and patient communicationHigh attention to detail and ability to manage multiple cases simultaneouslyExperience with CRM, EHR, or care management platformsPreferred Qualifications:Experience in a telehealth or virtual care coordination settingExperience in multidisciplinary medical practicesFamiliarity with the VA disability processExposure to care delivery models or integrated clinical teamsCompensation and Benefits:Healthcare: PPO and HSA plansRetirement: 401(k) with up to 3% employer matchFlexible Spending: Health Savings Account (HSA) and Flexible Spending Accounts (FSA)Paid Time Off: 30 Days Paid Time Off (PTO), plus 14 paid holidaysInsurance: Short and Long-Term Disability, Life InsuranceFamily & Medical Leave: Paid Parental Leave, Military Leave, and Bereavement LeaveOther Benefits: Employee discounts, Jury Duty Pay, Time-Off to Vote, and moreThis position is NOT APPLICABLE to residents of: Alabama, California, Colorado, Kentucky, Montana, New York, North Dakota, Ohio, Oregon, Washington, Wyoming.Equal OpportunityTelemedica is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.
