VA/CSR at Virtual Champs Global Inc. | Torre
VA/CSR
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Virtual Champs Global Inc.

VA/CSR

Virtual Champs Global Inc.
Emma
Emma
You will champion client success by optimizing customer experiences and streamlining order fulfillment.
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Part-time

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Posted 7 months ago

Requirements and responsibilities

Schedule: 4 hours Monday to FridayKey ResponsibilitiesHandle inbound and outbound customer interactions via email, phone calls, and live chat, ensuring timely and professional supportProcess, review, and manage customer orders accurately, including order creation, updates, cancellations, returns, and refundsRespond to customer inquiries related to orders, products, billing, and delivery status while providing excellent customer serviceMaintain accurate and up-to-date customer and order records in CRM and order management systems (Shopify experience preferred)Coordinate with internal teams and third-party partners to ensure smooth order fulfilment and issue resolutionDocument all customer interactions and order-related activities clearly and consistentlyFollow company SOPs, QA standards, and data privacy guidelines while meeting productivity and customer satisfaction targetsQualificationsAt least 3 years of experience as a Customer Service RepresentativeMinimum of 2 years of order processing experienceProven experience handling email, calls, and chat supportShopify experience is preferred (order management, updates, and tracking)Strong verbal and written English communication skillsExcellent organizational and multitasking abilitiesAbility to work independently in a remote setupReliable internet connection and professional home workspace
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