You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Posted 4 months ago
warning
Heads-up
Requirements and responsibilities
About SennosSennos is at the forefront of transforming how the world understands and interacts with living systems. Our cutting-edge AI-powered Sennoslink platform and SennosM3 are delivering real-time fermentation insights that help customers brew smarter, scale faster, and waste less. We're not just changing craft brewing—we're redefining what's possible across alternative proteins, biofuels, and beyond.Sennos is a rapidly growing start-up looking for someone who can quickly adapt to a changing environment and who has the desire to grow with us!Customer Engagement ManagerKey Responsibilities Include:Customer Relationship ManagementBuild and maintain strong relationships with accounts across craft breweries, commercial brewing operations, and fermentation facilitiesServe as the primary point of contact for customer success initiatives, renewals, and expansion opportunitiesConduct regular business reviews and health checks to ensure customer satisfaction and platform adoptionEnsure customer information, interaction notes, and account status changes are kept current in CRMProduct Adoption & TrainingGuide customers through onboarding and implementation of our fermentation monitoring softwareProvide training on advanced features as the product line growsIdentify opportunities to increase platform utilization and drive deeper product adoptionRevenue GrowthManage contract renewals with a focus on maintaining high retention ratesIdentify and execute upsell opportunities for additional modules or premium featuresCollaborate with sales team on expansion opportunities within existing accountsIndustry Expertise & SupportDevelop deep understanding of brewing and fermentation processes, industry challenges, and regulatory requirementsProvide consultative guidance on best practices for production management and quality assuranceStay current on industry trends, seasonal patterns, and emerging technologiesCross-functional CollaborationWork closely with Product team to communicate customer feedback and feature requestsPartner with Support team to resolve technical issues and ensure smooth customer experienceCollaborate with Marketing on case studies, testimonials, and customer success storiesPlease NoteApplicants must be permanently authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)