About UsThe Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas that guide us towards our shared vision of empowering businesses through marketing automation and engagement.The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data siloes, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.OverviewThe Director of Product Management is a senior leadership role responsible for the coherence, quality and outcomes of product management across the Dotdigital platform. Dotdigital is a mature, established SaaS product with 20 years of history, a large and loyal customer base, and the complexity that comes with both. The challenge is to build on strong foundations, drive meaningful modernization, and ensure the product management team is operating at a consistently high level.This role leads a team of Group Product Managers and Product Managers organised around four products: Marketing, Personalization, Loyalty, and Communications API. It sits within a broader Product leadership team that includes dedicated Directors for Design & UX, Customer Support, Messaging Operations and Technology Partnerships. It reports directly into the SVP of Product.What You Will DoProduct Strategy and RoadmapOwn and evolve the product management roadmap across a portfolio of products, ensuring alignment with business priorities, customer needs and market opportunityTranslate company strategy into clear product bets, ensuring the team understands the why behind prioritization decisionsWork closely with the SVP of Product and broader leadership team to shape long-term product direction and surface emerging opportunitiesDefine and manage the product investment and resourcing plans, presenting to leadership with clear justification and expected outcomesTeam Leadership and PM DisciplineLead, coach and develop a team of Group Product Managers and Product Managers, setting high standards for the quality of product thinking, prioritization and deliveryBuild and mature the product management discipline across the team: how discovery is done, how decisions are made, how progress is measuredCreate clear career development pathways and ensure the team is growing in capability, not just outputFoster a culture of customer obsession, curiosity and accountabilityDiscovery and Customer InsightOwn the approach to continuous discovery across the team, ensuring product decisions are grounded in customer evidence, not assumptionBuild and maintain close relationships with customers, commercial teams, partners and internal experts, creating structured feedback loops that inform the roadmapChampion qualitative and quantitative research as core inputs to product decision-makingDelivery and Engineering PartnershipPartner closely with engineering leadership to ensure effective planning, clear trade-off conversations and predictable delivery across product podsManage cross-pod dependencies and risks proactively, escalating where necessaryDrive a culture of accountability for outcomes, not just output, across the pod structureCommercial and Go-to-MarketWork closely with the Sales, Customer Success, Account Management and Product Marketing teams to support a sales-led go-to-market motion, including deal support, demo capability and sales enablement materialsContribute to pricing and packaging decisions, working with the SVP of Product and commercial teams to ensure the product catalog is coherent and competitively positionedDevelop and maintain a deep understanding of the martech landscape, Dotdigital's competitive positioning and the evolving needs of our target customersHelp define and articulate Dotdigital's unique selling points and proposition strengths for use in go-to-market activityMetrics and PerformanceDefine and own product KPIs at a portfolio level, ensuring the team is measuring what matters and acting on what they learnImplement and embed product analytics capabilities to support data-driven prioritization, experimentation and retention decisionsReport regularly to the SVP of Product on product performance, team health and roadmap progressStakeholder EngagementAct as a credible and confident product voice with customers, prospects, partners and investorsCollaborate with Product Marketing on release communications, ensuring customers, partners and internal teams are well-informed and enabledWork closely with the CPO/CTO on the continuous development of the company and product visionWhat We Are Looking ForExperience5 or more years leading Product Management teams in a B2B SaaS environment, with demonstrable experience raising the bar on PM quality and disciplineProven experience working in a sales-led SaaS business, including close collaboration with sales and commercial teams on deals, enablement and go-to-market executionStrong background in the digital marketing or martech space, with a genuine understanding of the problems marketers face and how technology solves themExperience designing and operating a pod or squad model, including managing cross-functional dependencies and cross-pod prioritizationTrack record of building or maturing a PM discipline: hiring, leveling frameworks, discovery practices, and ways of workingHands-on experience with AI/ML product development, ideally in a commercial SaaS contextExperience contributing to pricing, packaging and product commercialization decisions alongside commercial and marketing teamsStrong background in Agile delivery environments, with the ability to operate effectively across multiple concurrent delivery streamsExperience setting and owning product KPIs at a portfolio level, and embedding data-driven decision-making across a teamComfortable managing and influencing senior stakeholders, including C-suite, customers and investorsCapEx/OpEx literacy and experience managing or contributing to R&D investment planningSkills and AttributesExceptional communicator across all audiences: developers, customers, commercial teams, leadership and partnersStrong commercial acumen and a genuine interest in how product decisions connect to business outcomesHigh emotional intelligence: an empathetic listener who builds trust quickly and creates psychological safety in their teamComfortable with ambiguity and able to create structure and clarity where it does not yet existData literate: able to define what good looks like, build the measurement infrastructure to track it, and hold the team accountable to itA coach and developer of people, not just a director of outputAmbitious, with the drive to take a market-leading product further and the humility to know that doing so requires listening as much as leadingDeep belief in the Dotdigital product and missionInterview Process15min Screening Call with Team Talent60 - 90m first-round interview with senior product and technology leadership60m second-round deep-dive interactive session with senior leadership, if required60m final team-fit interview with members of the Product TeamSome of Our Global BenefitsCommission & bonus opportunitiesAnnual leave that increases with service + option to buy moreAdditional paid wellbeing days + annual wellbeing rewardChristmas office shutdown (extra time off)Enhanced parental leave & family support policiesEmployee recognition & reward schemesReferral bonuses & long-service rewardsAuthenticity in Our Hiring ProcessAt Dotdigital, we believe in genuine conversations and authentic expertise. While AI can be a valuable and legitimate tool in many contexts, we ask candidates not to use AI-generated content or live AI assistance at any stage of our recruitment process, including applications, assessments, and interviews.We appreciate your cooperation in helping us keep our hiring process fair, transparent, and focused on real human insight.DEI commitmentAs an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.Legal statementNo agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.
about 2 months ago