ServiceNow Architect – ITSM, ITOM & HRSD at Resource Logistics, Inc. | Torre
ServiceNow Architect – ITSM, ITOM & HRSD
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Resource Logistics, Inc.

ServiceNow Architect – ITSM, ITOM & HRSD

Resource Logistics, Inc.
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Emma of Torre.ai
 24 days ago

Requirements and responsibilities

Position SummaryWe are seeking an experienced ServiceNow Architect to lead the design, architecture, implementation, and optimization of enterprise ServiceNow solutions across IT Service Management (ITSM), IT Operations Management (ITOM), and Human Resources Service Delivery (HRSD). The ideal candidate will possess deep platform expertise, strong business process transformation experience, and the ability to define scalable architectures supporting complex enterprise and government-regulated environments.The architect will work closely with business stakeholders, enterprise architects, program managers, and development teams to deliver secure, scalable, and compliant ServiceNow solutions.Required QualificationsExperience12+ years of overall IT experience.7+ years of ServiceNow implementation experience.3+ years serving as ServiceNow Architect or Lead Architect.Experience leading large-scale enterprise ServiceNow implementations.Technical ExpertiseStrong expertise in: ServiceNow ITSMServiceNow ITOMServiceNow HRSDCMDB ArchitectureDiscovery & Service MappingEvent ManagementIntegration HubFlow DesignerService Portal / Employee CenterPlatform SecurityPerformance AnalyticsDevelopment KnowledgeHands-on understanding of: JavaScriptGlide APIsBusiness RulesScript IncludesFlow DesignerUI PoliciesClient ScriptsACLsIntegration FrameworksPreferred QualificationsServiceNow Certified Technical Architect (CTA) – PreferredServiceNow Certified Master Architect (CMA) – PreferredCertified System Administrator (CSA)Certified Implementation Specialist (CIS) – ITSMCIS – ITOMCIS – HRSDITIL Foundation or ITIL Managing ProfessionalExperience in Aerospace, Defense, Federal, Manufacturing, or ITAR-regulated environments
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