💼 We’re Hiring: Customer Service📋 Job InformationJob Title: Customer ServiceJob ID: VR800Industry: Home Services / Virtual Assistant ServicesLocation: MexicoJob Status: Full TimeWork Schedule: 5 days per week, 9 hours per day, 1 hour lunch, two 15-minute breaks, Pacific Standard Time (PST)Compensation: $800 per monthTarget Start Date: ASAP🧩 Role OverviewThis role supports U.S.-based home services businesses by handling inbound customer calls and booking appointments.The selected candidate will represent the client as an extension of their internal team and deliver professional, friendly, and accurate customer interactions.🏢 About the ClientThe client is a U.S.-based virtual assistant company that provides inbound call handling and appointment setting services.They support home services businesses such as cleaning companies, electricians, plumbers, landscapers, and similar trades.🎧 About the RoleThe role focuses on managing inbound calls, answering customer inquiries, and scheduling appointments using client CRM and scheduling systems.Full training is provided on call scripts, customer handling, and booking procedures.📌 Key ResponsibilitiesAnswer inbound calls from prospective customers in a professional and friendly mannerRepresent the client as if working directly in their officeUse the client’s standard greeting and approved scriptsAccurately answer customer inquiries about servicesBook appointments using the client’s CRM or scheduling platformTake detailed call summary notes during each interactionRecord customer contact information, inquiry details, and relevant notesSend complete and accurate call summaries to the client after each callSend follow-up text messages or emails when requiredMaintain high accuracy and attention to detail at all times🕒 Work Schedule & Shift AssignmentBusiness operates 7 days per week based on client demandAvailable shifts (all times in PST):5:00 AM – 2:00 PM7:00 AM – 4:00 PM8:00 AM – 5:00 PM11:00 AM – 8:00 PMRest days vary depending on client needsCommon rest day combinations include:Monday–SundayTuesday–WednesdayThursday–FridaySaturday–Sunday off is possible depending on client assignmentFinal shift assignment is determined after the 2-week training period based on call volume and coverage requirementsFlexibility with scheduling is required🛠️ Qualifications & SkillsInternet speed of at least 40 Mbps with low latencyComputer with a minimum of 6 cores, 12 threads, and 8 GB RAMReliable backup power sourcePrevious BPO or call center experience preferredAbility to multitask while managing calls and documentationStrong spoken and written English communication skillsConfidence communicating directly with U.S.-based clientsExcellent attention to detail with accurate data entryWillingness to receive feedback and make adjustmentsFlexible, dependable, and able to adapt to changing schedulesMotivated, hardworking, and eager to add valueIMPORTANT - Watch this quick Loom video on how to get hired:
https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISHSubmit your application today and take the first step toward your next great opportunity!
2 days ago