You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Requirements and responsibilities
BruntWork is looking for a friendly, reliable, and customer-oriented Customer Experience Associate to join a growing e-commerce team serving the US market. This is your chance to make a direct impact on customer satisfaction while working with a dynamic, fast-paced team.In this role, you'll be the first point of contact for customers—handling inquiries about orders, products, returns, replacements, and deliveries across email, live chat, and telephone. You'll use sound judgment, maintain accurate case data, and collaborate with internal teams to resolve issues efficiently while ensuring every customer has a positive experience.What You'll Bring:Strong knowledge of customer service practicesFriendly, positive, and professional communication styleGood judgment and common sense when dealing with customersHigh level of responsibility and attention to detailStrong organizational and multitasking skillsAbility to work well in a team and willingness to learnBasic knowledge of Microsoft Outlook and ExcelFamiliarity with Microsoft TeamsFluency in EnglishNice-to-Have:Experience with Shopify, Amazon Seller Central, or eBayKnowledge of NetSuite / Oracle or similar ERP systemsExperience in live chat or call center/customer supportKnowledge of SpanishExperience in the automotive accessories sectorPosition Details:Role: Customer Experience Associate (US Market)Type: Full-Time (40 hours/week)Rate: USD $3.00/hourSchedule: Monday to Friday, 8:00 am – 5:00 pm US Central Time (with 1-hour unpaid break)Positions: 1Why Join?Work remotely with a fixed, full-time scheduleSupport customers across multiple channels and platformsBe part of a team that values problem-solving and positive communicationRepresent a company that prioritizes customer satisfactionWe're Looking For Someone Who enjoys helping people, communicates respectfully and kindly, remains calm under pressure, thinks practically and solves problems effectively, and represents the company in a professional and positive manner.This role may close at any time due to hiring or client changes—apply early to secure your chance.