We are seeking experienced Virtual Professionals based in the Philippines.This is a fully remote opportunity for a Supervisor & Project Manager (Food Supply Chain Operations).Applicants who include a short introduction video with their application will receive priority consideration.Because this position operates in a remote environment, candidates must be comfortable participating in video meetings and maintaining clear verbal communication.ROLE SUMMARYThis position is responsible for overseeing day-to-day operational execution across Cureate's food supply chain network, including buyer support, vendor coordination, onboarding activities, fulfillment management, and event logistics.This is not a traditional inbox management or message-forwarding role. You are accountable for ensuring that operational processes remain connected and functional from order placement through fulfillment, delivery, and customer experience.You will manage communication channels, address fulfillment issues, oversee onboarding completion, coordinate stakeholders, and ensure that operational commitments are tracked through completion.The environment is fast-moving and execution-focused. Priorities can change quickly, information may be incomplete, and operational decisions often need to be made before perfect clarity exists.Success in this role requires initiative, ownership, and sound judgment. Candidates who prefer detailed instructions before taking action, avoid operational problem-solving, or hesitate during time-sensitive situations are unlikely to thrive in this position.CORE RESPONSIBILITIES (EXECUTION-DRIVEN OPERATIONS)1. Customer Communication & Inbox Management (SAME-DAY RESPONSE EXPECTATION)Serve as the primary operational contact across shared inboxes supporting buyers, vendors, and internal teamsEnsure all incoming communications receive a response within the same business dayPrioritize inquiries based on operational impact, including orders, fulfillment concerns, onboarding issues, and vendor requestsResolve standard operational concerns directly whenever possible rather than routing every issue for escalationRecognize early indicators of potential disruptions such as delayed deliveries, vendor concerns, unclear requests, or customer confusionAttempt resolution before escalating and provide complete context when escalation is necessaryPrepare a daily operational recap outlining:outstanding issuesescalations submittedoperational risks identifiedcarryover items requiring follow-up2. Order Fulfillment & Supply Chain Coordination (EXECUTION OVERSIGHT)Monitor active orders from confirmation through successful deliveryIdentify discrepancies involving quantities, substitutions, timelines, pricing, invoices, or fulfillment commitments before they affect customersCoordinate communication between buyers and vendors when operational issues ariseResolve fulfillment challenges through clarification, coordination, rerouting, or confirmation of requirements before escalatingMaintain accurate system records that reflect actual operational statusPrevent gaps in order visibility and fulfillment tracking3. Event Operations & Logistics Management (LIVE EXECUTION SUPPORT)Oversee operational execution of Cureate events from planning stages through completionCoordinate schedules, materials, vendor readiness, logistics requirements, and stakeholder communicationIdentify operational risks before events begin, including inventory shortages, scheduling conflicts, or unclear responsibilitiesRespond quickly to live-event issues while minimizing disruption to the overall experienceCommunicate clearly and professionally during high-pressure situationsDeliver a seamless experience for external partners regardless of internal operational complexity3. Buyer & Vendor Onboarding ManagementGuide buyers and vendors through the onboarding process from initiation to activationEnsure onboarding milestones are completed accurately and on scheduleCoordinate documentation collection, compliance requirements, system access, and communication workflowsMonitor onboarding progress and intervene when delays occurMaintain proactive follow-up efforts to reduce onboarding abandonment or inactivity4. Project Management & Operational SystemsMaintain operational workflows supporting onboarding, fulfillment, and supply chain activitiesTrack responsibilities, dependencies, timelines, and outstanding requirements across stakeholdersIdentify process breakdowns as they occur and implement practical solutionsEnsure operational tools such as Airtable, Slack, CRM platforms, and Google Workspace remain current and accurateContinuously improve workflows while actively managing daily operations5. Reporting & Operational TransparencyDeliver organized daily updates with complete operational contextHighlight risks, recurring challenges, bottlenecks, and emerging issues without promptingMonitor trends related to fulfillment errors, onboarding delays, and communication breakdownsProvide leadership with reliable operational visibility through timely and accurate reportingREQUIREMENTS (NON-NEGOTIABLE)Demonstrated experience in operations management, customer service leadership, supply chain coordination, project management, or similar execution-focused rolesAbility to manage communication and expectations across buyers, vendors, and internal teams simultaneouslyStrong English communication skills with the ability to remain professional under pressureProven ability to resolve operational issues independently before escalatingExceptional attention to detail in documentation, order management, and system maintenanceComfortable working in dynamic environments where priorities and circumstances change frequentlyStrong action-oriented mindset with the ability to make progress without waiting for directionAbility to remain organized, composed, and solutions-focused during operational challengesCandidates who depend on step-by-step instructions or consistently avoid ownership of operational issues will not be a strong fit for this role.TOOLSGoogle Workspace (Docs, Sheets, Gmail)SlackAirtableCRM and internal operational systems (as required)WHAT WE VALUE MOSTYou solve operational issues instead of simply passing them alongYou recognize risks before they become customer-facing problemsYou approach inbox management as an operational function rather than administrative workYou create order and clarity within fast-changing workflowsYou communicate effectively under pressureYou strengthen processes while actively working within themWHAT THIS ROLE IS NOTNot a passive customer support or inbox-monitoring positionNot a traditional administrative assistant roleNot a coordinator who relies on constant escalation to solve problemsNot an event support position focused solely on task checklistsNot a role where daily priorities are fully prescribed by othersNot suited for individuals who avoid responsibility in ambiguous situationsPOSITION DETAILSFully remoteFull-time contractor engagementAvailability during US-aligned working hours requiredHigh-accountability operational environmentRequires dependable internet, professional communication tools, and strong multitasking capabilitiesAPPLICATION INSTRUCTIONSPlease respond to the following scenario:An order is listed as "confirmed," but the vendor unexpectedly informs you they can no longer fulfill it. The buyer is expecting delivery within the next 24 hours, and the system status has not yet been updated.Explain clearly:What actions you take within the first 30 minutesWho you contact and in what sequenceWhat information you communicate to each stakeholderHow you work to prevent service disruption and escalationWhat immediate system updates you makeWe are evaluating operational judgment, execution thinking, and problem-solving ability—not writing style.BenefitsBENEFITSPTOHMOFully Remote Work
2 months ago