Hungryroot is a distributed team of top talent across 28+ U.S. states. While we have a headquarters in New York City, our remote-first culture emphasizes collaboration, team-building, and flexibility. Expect regular virtual team events, strong ownership and accountability, and an annual company retreat.We are seeking a proactive Systems Operations Support Analyst to support our fulfillment platform and operational systems during off-hours. This role is responsible for monitoring production systems, investigating incidents, troubleshooting operational issues, and ensuring fulfillment operations continue running smoothly.During your shift, you'll often be the primary engineering resource supporting the business. The ideal candidate is naturally curious, enjoys solving technical problems, and knows how to investigate issues across logs, databases, APIs, and application code before escalating when necessary.The ideal candidate thrives on detailed execution, possesses strong foundational Python, JSON, and SQL skills, and can communicate complex technical issues clearly and concisely in English. The expected hours are Mon-Fri 3pm-11pm EST, with every other weekend on call. You can work remotely anywhere in the US.For the first month, the hours will be 9am-5pm EST for training. Upon successful completion of training, it will transition to the on-call hours (3pm-11pm EST). ResponsibilitiesProduction Support & MonitoringOff-hours coverage: Serve as the primary on-call resource to monitor and maintain the health of our fulfillment operations platform and related integrations during scheduled off-hoursMonitor the health of fulfillment systems, integrations, and operational workflows during scheduled on-call hours.Respond to production alerts and operational support requests with urgency.Identify, triage, troubleshoot, and resolve production issues using established runbooks.Incident InvestigationInvestigate issues across application logs, databases, APIs, and code to determine root cause.Perform debugging and log analysis to quickly isolate failures.Document findings and resolutions to improve future incident response.Escalation ManagementIndependently resolve low-to-medium complexity incidents.Escalate high-severity issues to the Sr. Manager of Fulfillment Systems when appropriate, providing:issue summaryimpact assessmentroot cause (if known)troubleshooting performedrecommended next stepsEngineering SupportDevelop and maintain small Python scripts and automation tools.Support low-risk enhancements and bug fixes within fulfillment applications.Perform routine system maintenance, cleanup, and technical debt work.Continuous ImprovementImprove operational runbooks and support documentation.Identify recurring operational issues and recommend long-term fixes.Partner with engineering teams to improve system reliability and monitoring.Qualifications2+ years of experience in software engineering or systems support (WMS/OMS etc)Experience supporting fulfillment, warehouse, & supply chain systems and processesIntermediate Python proficiencyIntermediate SQL skills for investigation and data analysisExperience working with JSON APIsExperience troubleshooting production applicationsAbility to investigate issues using logs, databases, and application codeStrong analytical and critical-thinking skillsExcellent written and verbal English communicationExperience using Jira, Confluence, or similar collaboration toolsNice to HavesExperience with DockerExperience with monitoring and alerting platformsFamiliarity with CI/CD pipelinesExperience with AI-assisted development tools (Claude, Cursor, GitHub Copilot, etc.)Perks & Benefits Remote-first: work from home, work from our NYC office, work from anywhere in the U.S. - you decide!Equity Unlimited vacation policyUniversal paid parental leaveMonthly Hungryroot credit for delicious, healthy groceriesComprehensive health, vision, dental, and life insurance401k with Company MatchA work from home stipend to support your initial home-office setupExpected Pay Range$85,000 - $100,000The employer will not sponsor applicants for work visas.
6 days ago