TITLE: U.S. Startup talent and staffing firm is seeking a full-time Client Operations Lead
Hours: Full-time
Time-Zone: U.S. Central Time (CST) or significant overlap
Terms: Independent Contractor
Compensation: Competitive, based on experience
Persona:
Exceptional client relationship builder who earns trust through proactive communication and follow-through
Highly organized project manager who keeps multiple hiring projects moving simultaneously
Strong operations mindset with a passion for building systems, improving processes, and reducing complexity
Comfortable coordinating cross-functional teams without direct authority
Startup-minded, resourceful, and thrives in fast-moving environments
Excellent written and verbal English communication skills
High ownership mentality—you don't wait for problems to escalate, you solve them before they happen
Typical Day
A typical day involves partnering with clients and internal teams to ensure every hiring engagement progresses smoothly. You'll lead client kickoff meetings, coordinate with recruiters, monitor hiring pipelines, facilitate interview scheduling and feedback, remove delivery bottlenecks, and provide proactive updates to clients.
Beyond day-to-day client management, you'll improve internal workflows, standardize delivery processes, build SOPs, maintain dashboards, and identify opportunities to automate repetitive work. You'll work closely with the Founder to continuously improve how Anavah delivers exceptional client experiences as the company grows.
Training
You'll receive structured onboarding covering our recruitment delivery process, client communication standards, operational workflows, internal systems, and project management tools.
During your first month, you'll shadow client engagements while learning our hiring process and delivery model. By the end of your first 90 days, you'll independently manage client relationships, coordinate recruitment delivery, and begin implementing operational improvements.
Recruiting Process
Application
Interview with Anavah Talent
Final Interview with the Founder
Take-Home Assessment
References + Background Check
Independent Contractor Agreement
Start Date ASAP
ABOUT THE ROLE
Anavah Talent is a fast-growing U.S.-based recruiting and staffing firm that helps companies build exceptional remote teams across the Philippines, Latin America, and South Africa. We're looking for our first Client Operations Lead to own the client experience after a partnership begins.
You'll work closely with the Founder to ensure every client receives an exceptional experience—from kickoff through successful hiring, onboarding, and long-term partnership. You'll coordinate recruitment delivery, drive accountability across internal teams, improve communication, and build the systems that allow Anavah to scale.
This isn't simply an account management role. Success is measured equally by the quality of the client experience you deliver today and the operational improvements you build for tomorrow.
ABOUT YOU
Do you enjoy building long-term client relationships while keeping complex projects organized? Are you someone who naturally creates structure, solves problems proactively, and keeps everyone aligned?
This role is ideal for someone who enjoys working at the intersection of client success, operations, and project management. You communicate clearly, thrive in startup environments, and enjoy building processes that make teams more efficient.
If you're excited about owning the client experience while helping shape the operational future of a growing startup, we'd love to meet you.
RESPONSIBILITIES:
Client Success & Account Management
Own client relationships from kickoff through successful placement
Lead onboarding calls and establish communication cadence, expectations, and timelines
Serve as the primary point of contact throughout each search
Provide proactive updates, resolve concerns, and ensure a high-quality client experience
Identify opportunities for account expansion and long-term partnerships
Recruitment Delivery
Coordinate with Recruitment to launch and manage searches efficiently
Monitor hiring pipelines and keep interviews, feedback, offers, and onboarding moving forward
Remove delivery bottlenecks and escalate risks proactively
Ensure internal systems (Monday.com, Workable, trackers) remain accurate
Coordinate priorities across Recruiting, Operations, and Leadership
Process Improvement & Systems
Improve client onboarding and delivery workflows
Build and maintain SOPs and operational documentation
Track delivery KPIs and recommend process improvements
Identify opportunities for automation and operational efficiency
REQUIREMENTS
4+ years in Client Success, Account Management, Recruitment Operations, Project Management, or a similar client-facing operations role
Experience supporting U.S.-based companies, preferably startups or professional services firms
Proven ability to manage multiple client accounts or projects simultaneously
Exceptional written and verbal English communication skills
Strong project management, organization, and stakeholder management skills
Experience coordinating cross-functional teams without direct authority
Ability to work independently in a fast-paced remote environment
Bachelor's degree or equivalent professional experience
PREFERRED
Experience in recruiting, staffing, executive search, or HR services
Experience with Monday.com, Workable, HubSpot, Salesforce, or similar CRM/ATS platforms
Experience creating SOPs, dashboards, or process documentation
Familiarity with AI productivity tools and workflow automation
Experience working in a high-growth startup environment
HOW YOU WILL BE EVALUATED
Values alignment — integrity, humility, empathy, drive, and faith
Ownership — you take responsibility for client outcomes, not just assigned tasks
Sense of urgency — you keep clients and internal teams moving forward
Critical thinking — you bring structure, clarity, and sound judgment to complex situations
Communication — you build trust through proactive, thoughtful, and professional interactions
Operational excellence — you improve systems, remove bottlenecks, and create scalable processes
Growth mindset — you're excited to learn, adapt, and help build the company
