Backup Level 1 Technical Support Technician

Soutec LLC

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(156)

Emma

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Freelance

Recurrent

Hidden

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Remote (for Barbados residents)

Visa sponsorship: No

Posted about 2 months ago

Backup Level 1 Technical Support Technician – On Demand, based in Barbados. The professional must reside in Barbados and be available to provide on-site support at the client’s office when required. English fluency is required; Spanish is not required. At least 1 year of experience providing basic IT end-user support, help desk, or on-site support. Experience with Windows 10/11, office productivity tools, basic networking and internet troubleshooting, ticketing/incident management platforms, remote support tools, inventory management, and IMAC activities. This is an on-demand role with a monthly availability compensation of USD 400–500. Service requests vary based on demand and may include months with no assignments. The resource will also provide approximately 15 days of annual coverage for the primary technician’s vacation.

Proficient

Customer service

Desktop support

Technical support in IT services

Technical troubleshooting

Ticketing systems

Beginner

Networking

Troubleshooting

No experience, but interested

Information Technology Infrastructure Library (ITIL)

Productivity software

Windows 10

Windows 11

1+ year of experience required

Technical support

Discover your cultural fit with the team

Jobs posted: 55

Candidate review speed: ~14 hours

Signalers: 1.6K

User since: Mar 2023

email, and video call, government ID verified

Feedback summarized by AI: Applicants who reached late stages reported a professional, smooth process. While many felt satisfied, others noted a lack of follow-up after initial contact and felt their extensive experience was overlooked despite strict certification requirements.Applicants who didn't reach the late stages reported a positive, efficient, and professional hiring process. They praised the clear communication and structured nature of the interactions. However, some noted the role specifically requires Spanish.

About Soutec LLC:

Our clients actively participate in our training programs, Project U and Soutec University. These initiatives have been a part of our culture since the beginning. We allocate a percentage of our profits to making these programs work; a business strategy oriented towards our social responsibility. 🌎

mission:

The focus has always been to provide an extraordinary customer experience and excellent results by focusing on having the best work environment.

Reputation:

(135)

Jobs posted: 47

Candidate review speed: ~15 hours

Signalers: 1.5K

Feedback summarized by AI: Applicants who reached late stages reported a professional, smooth process. While many felt satisfied, others noted a lack of follow-up after initial contact and felt their extensive experience was overlooked despite strict certification requirements.Applicants who didn't reach the late stages reported an excellent, professional, and efficient recruitment process. They appreciated the clear communication and structure. However, some noted the role specifically requires fluency in Spanish.

soutec-group.com/

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Backup Level 1 Technical Support Technician

Emma

Responsibilities

Skills wanted:

Language(s) required:

Valeria Caro Verified