As an Account Manager I, you will build and maintain strong customer relationships while driving customer satisfaction, retention, and growth. Working closely with Sales, Customer Success, Product, and other cross-functional teams, you will manage a portfolio of accounts, support customer success, identify expansion opportunities, and deliver an exceptional customer experience.Major ResponsibilitiesBuild and maintain strong relationships with an assigned portfolio of customer accountsPartner with customers to understand their goals and deliver solutions that drive successManage account renewals and identify cross-sell and upsell opportunitiesSupport customer onboarding, adoption, and overall account healthCollaborate with Sales, Customer Success, and internal teams to resolve customer needsConduct customer meetings and presentations that communicate value and insightsMaintain accurate account documentation and manage multiple priorities in a fast-paced environmentUse customer feedback and data to strengthen relationships and drive business outcomesEducation & Experience2+ years of experience in Account Management, Customer Success, Sales, or a related customer-facing role requiredBachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience preferredExperience managing customer relationships, renewals, and growth opportunitiesStrong communication, presentation, and relationship management skillsAnalytical, organized, and customer-focused with the ability to manage multiple prioritiesProficiency with Microsoft Excel, PowerPoint, CRM platforms, and other business productivity toolsLightcast is a global leader in labor market insights, with headquarters in Moscow, ID (US) and offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
17 days ago