Job Title: Business Analyst IIAbout the Client: Delivers managed IT and business technology solutions, specializing in printers, copiers, and print management for organizations nationwide.Overview: The Business Analyst II serves as a critical bridge between business stakeholders and technical development teams across the company's internal platform ecosystem. This is a technically oriented Business Analyst role requiring a demonstrated understanding of API integrations, system architecture concepts, and software delivery pipelines—not just requirements documentation.The Business Analyst II is expected to operate independently within an Agile delivery environment, contribute meaningfully to sprint ceremonies, write high-quality user stories and acceptance criteria, and maintain alignment across cross-functional teams.This role supports multiple internal platforms and works closely with application administrators, the QA team, and internal development teams to ensure features are well-defined, technically feasible, and delivered with quality.Responsibilities:Requirements & AnalysisElicit, document, and manage business and technical requirements through stakeholder interviews, workshops, and process analysisTranslate business needs into clear, concise user stories with acceptance criteria using behavior-driven formats (e.g., Given/When/Then)Analyze current-state systems and workflows; identify gaps and propose future-state solutionsDocument data flows, integration points, and system dependencies including API request/response behaviorMaintain traceability between business requirements, user stories, and test casesTechnical CollaborationEngage directly with development teams to clarify technical requirements and validate that proposed solutions meet business needsReview and contribute to API documentation, including understanding of REST/JSON payloads, request structures, error handling, and field mappingParticipate in technical design discussions; surface business impact of architectural decisionsSupport integration analysis when third-party systems, APIs, or data sources are involvedCollaborate with QA to develop test scenarios; assist in UAT coordination and defect triageAgile DeliveryActively participate in Agile ceremonies: sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectivesManage and maintain the product backlog in Azure DevOps (ADO), including Epics, Features, User Stories, Tasks, and BugsContribute to sprint capacity planning; assist in effort estimation with development teamsApply pull-based or flow-driven delivery principles; support release candidate readiness processesCommunicate sprint status, risks, and blockers clearly and proactively to stakeholders and leadershipStakeholder Communication & DocumentationServe as a liaison between business stakeholder and technical teamsProduce audience-appropriate documentation: executive summaries, BRDs, SOPs, release notes, and process flowsFacilitate working sessions and demos; capture decisions and action itemsCreate wireframes and process diagrams to communicate requirements visually using tools such as Miro and FigmaQualifications:Required SkillsTechnical & Systems KnowledgeAPI literacy: ability to read and interpret REST API documentation, understand request/response structures (JSON/XML), identify field mappings, and articulate integration behavior in requirementsData analysis: comfortable working with structured data sets, identifying anomalies, and translating data findings into actionable requirementsUnderstanding of SDLC stages (Design, Development, QA, UAT, Release) and how BA work intersects at each phaseFamiliarity with environment promotion concepts (Dev Test Stage Production) and release management practicesRequirements & DocumentationProficient in writing user stories, acceptance criteria, use cases, and process flow documentationExperience with Business Process ModelingAbility to produce wireframes or low-fidelity mockups to support UI/UX requirementsTool ProficiencyAzure DevOps (ADO): backlog management, sprint boards, work item hierarchy (Epics/Features/Stories/Tasks)Microsoft SuiteMiro: process mapping, collaborative diagramming, brainstorming facilitationClaude, Claude DesignRequired Soft SkillsCommunication excellence: ability to translate between technical language (developer) and business language (stakeholder) fluidly and accuratelyActive listening and facilitation: skilled at running productive working sessions, drawing out unstated needs, and synthesizing complex inputCritical thinking: ability to challenge assumptions, identify edge cases, and ask the right questions beforecommitting requirements to developmentConflict navigation: comfortable holding a position on requirements scope, negotiating priority tradeoffs, and managing pushback diplomaticallyOrganizational discipline: strong ability to manage multiple workstreams, track open items, and deliver documentation on time without being micromanagedCollaborative mindset: builds trust with developers, QA, and stakeholders; understands that BA success is a team outcomeIntellectual curiosity: proactively seeks to understand technical systems, data structures, and product logic — not just the business surface layerAdaptability: thrives in dynamic environments with shifting priorities and evolving processesAttention to detail: produces documentation that is precise, internally consistent, and unambiguousPresentation & storytelling: able to structure complex information clearly for both working-level and executive audiencesEducation & CertificationsAssociate or Bachelor's degree in Business— or equivalent professional experiencePreferred certifications (one or more):Certified Scrum Master (CSM) — Scrum AlliancePMI Professional in Business Analysis (PMI-PBA)IIBA Certification in Business Analysis (CBAP or CCBA)SAFe Agilist or SAFe BA certification3–5 years of progressive business analysis experience in a technical or software delivery environment Experience working with external development vendors or managed service providers is preferredAI Knowledge & Tools - The BA II is expected to actively incorporate AI tools into daily workflows — not as a novelty, but as a productivity and quality standard. Candidates should demonstrate practical, hands-on familiarity with AI-assisted analysis, documentation, and communication.Claude (Anthropic) — Preferred PlatformProficient use of Claude for BA work tasks, including: drafting and refining user stories, and acceptance criteria; summarizing meeting notes and extracting action items; structuring complex requirements documents; generating first-draft SOPs and process documentationUnderstands how to write effective prompts for Claude — providing clear context, specifying output format, iterating on responses, and validating AI output for accuracy and completenessSchedule: Night ShiftSetup: Project-based, RemoteWhy Join STAFFVIRTUAL?Competitive compensation and benefits packageHMO Day 1 + FREE dependent coverageAllowancesAttendance bonusPaid time offsCompany-provided work setup (laptop, monitor, accessories)Training, career growth, and global exposureA collaborative and supportive team cultureIf you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!
4 days ago