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Responsibilities
When you work as a Director, Key Accounts at KCAS Bio, you get to further our mission by partnering with our key customers to help them understand and utilize our bioanalytical and biomarker services and next generation therapy capabilities. You will be responsible for developing and growing strategic relationships within an assigned portfolio of key accounts, expanding the breadth of business across those organizations, and achieving assigned booking and revenue growth targets.As part of the KCAS Bio commercial team, you will work closely with Directors of Business Development, Inside Sales, Scientific Advisors, Program Management, Marketing, and Operations to develop and execute coordinated account strategies. While our Business Development team focuses heavily on territory development and new customer acquisition, this role will focus on building deeper, broader, and more strategic relationships within KCAS's key accounts and identifying opportunities to expand those partnerships.This is a fully remote position and can be based anywhere in the contiguous United States.In this role, we will rely on you to:Achieve and exceed booking and growth targets for your assigned key account portfolioDevelop and execute strategic account plans designed to expand the breadth and depth of KCAS services utilized across assigned accountsDevelop account-based strategies in collaboration with Directors of Business Development, Inside Sales, Scientific Advisors, Program Management, Operations, Marketing, and other key internal stakeholdersActively identify and pursue new opportunities within assigned accounts, both collaboratively and independentlyDrive the key account sales process (LAMP) in collaboration with key internal stakeholdersMaintain current account maps in accordance with the LAMP process and develop strategic site activation plansBuild and maintain relationships across multiple levels and functions within client organizations, including C-suite and other senior-level decision makersDevelop and manage key account funnels while maintaining the opportunity and quote volume necessary to achieve booking and growth objectivesUnderstand client pipelines, scientific priorities, organizational structures, and future development needs to proactively identify opportunities for KCASWork with the Proposals team, Directors of Business Development, and Scientific Advisors to develop accurate proposals, RFIs, SOWs, and customer pricing strategies focused on growth and profitabilityLead and support negotiations for potential business opportunities consistent with KCAS's long-term commercial strategyDevelop a strong understanding of KCAS's capabilities across LC-MS/MS, ligand binding assays, flow cytometry, and molecular platforms to effectively connect client needs with the appropriate KCAS solutionsMaintain a strong understanding of the bioanalytical market, competitive landscape, and emerging scientific and industry trends to identify opportunities for future growthMaintain accurate account, contact, opportunity, and pipeline information within Salesforce and other applicable CRM systemsProvide regular account updates, forecasts, risks, and growth opportunities to Sales leadership and other internal stakeholdersCollaborate with Marketing to develop and execute account-based marketing strategies and campaignsAttend key industry conferences, client meetings, and events to strengthen relationships and identify new business opportunitiesPartner with Program Management and Operations to support the overall client experience and ensure continuity across the commercial and operational relationshipAssist Commercial leadership in developing strategies to achieve domestic revenue and growth objectivesPerform all aspects of the job in a way that supports company brand and supports company mission, vision, and valuesTo qualify specifically for this role, you will have:Bachelor's or master's degree in a related fieldAt least 7 years of experience in the life sciences industry with 3–5 years of direct sales, business development, strategic account management, or client management experienceExperience working within a CRO, CDMO, pharmaceutical, biotechnology, or closely related life sciences environment; CRO experience strongly preferredExperience selling or supporting complex bioanalytical services across areas such as LC-MS/MS, ligand binding assays, flow cytometry, and molecular platforms (e.g., PCR/qPCR/ddPCR/NGS) within regulated GLP/GCP environmentsProven success achieving or exceeding sales and booking targets, including year-over-year growth within assigned accounts or territoriesDemonstrated experience developing and executing strategic account plans within complex client organizationsProven ability to expand existing client relationships by identifying new stakeholders, sites, programs, and service opportunitiesDemonstrated ability to develop relationships with senior-level and C-suite decision makersProven ability to navigate and close complex, technical service opportunitiesStrong understanding of the CRO sales cycle, including opportunity development, proposals, pricing, negotiation, and contractingOutstanding interpersonal, relationship-building, communication, and presentation skillsStrong persuasion, negotiation, and objection-handling skillsAbility to work independently while collaborating effectively with Business Development, Scientific Advisors, Operations, Program Management, Marketing, and other internal partnersStrong organizational and strategic planning skills with the ability to manage multiple complex accounts and opportunities simultaneouslyExperience utilizing CRM systems such as Salesforce to manage account activity, opportunity pipelines, forecasting, and business dataProactive, self-motivated, and able to thrive in a fast-paced and dynamic environment(Please note this is a representative summary of responsibilities, not a comprehensive or exclusive list of the duties to be performed in any position. Employees must follow instructions and perform additional duties as requested.)WHO YOU AREYou will thrive at KCAS if you enjoy a relational environment, are purpose- and values-driven, embrace constant development and supportive leadership, and enjoy being part of innovative work.WHAT YOU’LL GETOur benefits include, and extend beyond, the traditional package. At KCAS, you will enjoy company sponsored events like food trucks, family days and spirit days. You will grow in your career with KCAS University. You will be able to connect with like-minded employees to further KCAS's approach to key areas such as wellness, inclusion, and community outreach. You will engage as an owner in our stock ownership program. You will have access to the latest technology. And you will be able to invest in the community with paid time off to volunteer.WHO WE AREWe are a fast-growing contract research organization (CRO) headquartered in Kansas City, pioneering the latest drug development in both human and animal health fields. Demand for our expertise is growing and so is our need for great people to work in nimble, empowered teams committed to one another’s growth. At KCAS, we advance both great science AND great people.
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