Apply Digital is looking for an SRE Engineer to join our globally distributed team. This is a hybrid SRE/Service Desk role designed for someone who is passionate about reliability engineering and comfortable supporting day-to-day operational needs across multiple UK e-commerce clients.You will be a key contributor in maintaining the health and performance of client platforms, responding to incidents, and continuously improving observability and operational processes. While your primary focus is SRE, you will collaborate closely with the Service Desk team to support triaging, escalation, and resolution workflows.This role is ideal for someone with 2–3 years of experience who thrives in a fast-paced, multi-client environment, values clear documentation, and is comfortable working with a high degree of autonomy during their shift.WHAT YOU’LL DOMonitor platform health across multiple client environments using tools like Grafana and Prometheus, or other monitoring toolsRespond to and triage incidents, following established runbooks and escalation pathsParticipate in post-incident reviews and contribute to postmortem documentationSupport the Service Desk team with technical triaging, incident classification, and resolutionMaintain and improve observability dashboards, alerts, and SLI, and SLO trackingWrite and maintain runbooks, operational documentation, and knowledge base articlesIdentify recurring issues and propose automation or process improvements to reduce toilParticipate in on-call rotation covering weekends (alternating schedule — one weekend on, one weekend off)Collaborate with the EMEA team during shift overlap to ensure smooth handoffs and continuitySupport root cause analysis and contribute to continuous improvement initiativesWHAT WE’RE LOOKING FOR:Strong proficiency in English (written and verbal communication) is required2–3 years of experience in SRE, platform operations, or a technical Service Desk roleExperience with monitoring and observability tools such as Grafana, Prometheus, or equivalentSolid understanding of incident management processes (triaging, escalation, postmortems)Experience supporting e-commerce platformsScripting skills in shell and/or Python for automation and operational tasksFamiliarity with containerization concepts (Docker, Kubernetes) at an operational levelExperience working in Agile environments and using ticketing tools (e.g. Jira)Comfort working independently during early-morning shifts with minimal supervisionStrong documentation habits and attention to detailExperience with Agile processes, testing, and code reviewStrong experience with scripting - shell, Python, etc.Excellent customer service attitude, communication skills (written and verbal), and interpersonal skillsExcellent analytical and problem-solving skillsAbility to communicate effectively with technical and non-technical stakeholders. You should feel comfortable explaining technical concepts in simple termsExperience working in fast-paced, Agile environments, balancing priorities across multiple projectsNICE TO HAVE: Experience with Google Cloud Platform (GCP) or other major cloud providers (AWS, Azure)Familiarity with CI/CD pipelines (GitHub Actions, GitLab CI)Basic experience with Infrastructure as Code tools such as TerraformBasic knowledge of AIOps concepts and their application in operational workflowsSRE or cloud certifications (Google Cloud, AWS, Kubernetes)LIFE AT APPLYPeople are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our
Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email
careers@applydigital.com.
2 days ago