Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.For more information, please visit www.careers.firstam.com.What We DoCome work with a dynamic team providing best in class service and support in the homebuilder/new construction real estate space. At First American we provide our teams with the support, tools, and technology that they need to ensure that providing unparalleled customer service is your primary focus. We are looking to add an Escrow Advisor to our Homebuilder Services team.In this role you will support escrow operational staff by setting, communicating, or clarifying the governance of escrow transactions. This includes applicable federal, state, and local laws and company underwriting, escrow, and auditing guidelines. You will act in an advisory role to client groups providing information and training.This role is remote in the United States and may require some travel.HOW YOU'LL CONTRIBUTEConsults with and advises Escrow Officers on transactions with how to address unusual circumstances, how to structure, what documents to use and what guidelines to follow.Stays up to date on new laws, current market trends, and current escrow issues in order to provide appropriate guidance and consultation to escrow officers. Keeps management informed by reviewing and analyzing reports; summarizing information; identifying trends.Uses information from communications with escrow staff to report back to advisory group what gaps need to be addressed through training or what guidelines need to be developed and communicated to escrow staff.Works with training staff to coordinate training.Audits training and makes recommendations for improvement.Audits escrow files as requested or manages and administers an escrow audit program for state(s).Works on special projects as requested such as responding to regulatory inquiries, gathering documentation in response to legal department requests, performing tasks required to close an office (trial balance clean-up) and reviewing and analyzing statistical reports from FAST and other systems.Acts as FACC SME/Liaison and reports changes in rates to FACC team, tests new rates, monitors requests for fixes.Acts as FACC Override Report administrator. Disseminates and reviews override reports to escrow admins.WHAT YOU'LL BRINGRequired Education, Experience, Certification/LicensureHigh school diploma requiredSome college preferred5-7 years as an Escrow Officer or related work experienceKNOWLEDGE, SKILLS, AND ABILITIES (KSAs)Experience in multiple types of escrows such as commercial, bulk, mobile home and new home/subdivisionFAST knowledge preferredStrong customer interfacing skillsAbility to communicate professionally, both verbally and in writingStrong MS Office skillsStrong analytical skillsStrong interpersonal skillsSelf-motivated; self-starterAbility to manage multiple tasks and respond quickly to emergent problemsWhat We OfferBased on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
2 days ago