For companies:
For professionals:
For everyone:
Responsibilities and deliverables
🔋 Responsibilities:
• Monitor system availability, performance, and trends (e.g., site usage and growth).
• Assist with training end users and stakeholders, troubleshooting break/fix incidents.
• Assist end users with requesting and setting appropriate permissions levels in all M365 apps and solutions, including SharePoint.
• Regularly audit and enforce site standards to maintain governance policies and processes.
• Analyze situations and problems to determine resolution options and to identify the root cause.
• Responsible for following change control procedures to plan/test/implement Infrastructure and application changes in the scope of this work order in coordination with business partners.
• Monitor email and ticketing system for incidents/issues to meet or exceed defined SLA.
• Work with other cross-functional teams to support projects and initiatives and to assure knowledge transfer for new systems.
• Respond to off-hours support escalations, and participate in on-call rotationally.
This job post is closed.