Senior Design Operations Program Manager at Blink UX | Torre

Senior Design Operations Program Manager

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Full-time

Legal agreement: To be defined

Compensation
USD130K - 150K/year
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Remote (for Bellevue, WA residents)
Remote (for Frisco, TX residents)
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Posted over 1 year ago

Responsibilities & more


Blink is the user experience firm for the world’s leading companies. With two decades of experience, Blink brings evidence-driven design to create products that people use, love, and remember. Blink's Embedded practice supports long-term opportunities with some of Blink’s largest client partners, including Amazon, Facebook, Microsoft, NASA, Starbucks, and USAA. We are seeking a Senior Design Operations Program Manager with extensive knowledge in user experience program management and a strong background in driving large product initiatives forward. This role is responsible for the strategy, planning, and delivery of programs and processes to amplify user experience research and product design value across the Digital organization. The ideal candidate will play an integral role in inspiring better Digital customer experiences, ranging from consumer to business markets. The Senior Design Operations Program Manager will be critical in managing complexity and navigating ambiguity across cross-functional teams, to continuously bring product design and innovation to the forefront. Responsibilities: - Continuously examine, experiment, and measure improvements to operational model and processes - Possess a proven track record of partnering across a wide array of internal business groups, external marketing agencies, executive stakeholders and execution partners - Collaborate with Research, Data Analysis, Product and Marketing to provide strategic thinking on long-term roadmaps and scope - Partner with business and product partners to establish key performance indicators to track progress and build on improvements to strategic customer initiatives - Define, implement, and document the end-to-end process from road mapping, intake, delivery, design review and approvals to release - Oversee and manage project status and health, mitigating risks, removing barriers efficiently and effectively to support team, and escalating when necessary - Provide status reports and timelines to cross-functional leadership teams and drive clear action towards goals and objectives - Lead and oversee high priority programs and strategic initiatives with a focus on unblocking barriers and gaining clarity in ambiguity and fast-paced environment - Define and measure impact of program both quantitively and qualitatively - Facilitate collaboration and continuous improvement - Direct and delegate to both agencies and internal individual contributors with clear expectations - Evaluate & implement the industry’s best tools with other DPM’s, researchers, designers, and cross-functional partners to solve our growing need to collaborate globally - Proactively seek to turn ambiguous opportunities into tangible initiatives and structured projects - Highly organized with strong writing, influencing skills and impeccable attention to detail
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