Customer Support Specialist - Remote Austin / Dallas, Texas at Aircall | Torre
Customer Support Specialist - Remote Austin / Dallas, Texas
Report
Aircall

Customer Support Specialist - Remote Austin / Dallas, Texas

Aircall
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
Hybrid (Austin)
Hybrid (Dallas)
Match
skeleton-gauges
You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Review preferences
Posted over 2 years ago

Requirements and responsibilities

Aircall is a place where voices are valued. Backed by over $220 million of investment since 2015, Aircall creates technology that fuels accessible, transparent, and collaborative communication to empower its base of 14,000+ customers. Conversation is a cornerstone of Aircall's culture, and the company is committed to promoting diversity, equity, and inclusion within its business. Aircall is a fast-learning environment with a strong team spirit, and it values work-life balance and the well-being of its employees. With a cosmopolitan and multi-cultural mindset, Aircall is a place where great people trust one another and thrive together. As a Customer Support Specialist at Aircall, you will work closely with customers to identify, investigate, escalate, and advise them on their questions and concerns. Your interactions with customers directly impact their ability to run their teams efficiently, making you a key player in growing Aircall. The role requires excellent written and verbal communication skills, technical aptitude, and the ability to multi-task across different tools and platforms. Aircall is looking for individuals who are coachable, resilient, and solution-oriented, with a strong curiosity and empathy to build positive customer experiences. The company offers a competitive salary package, equity, and a fast-learning environment with a strong team spirit. If you are eager to join a company that values diversity, equity, and inclusion, and offers opportunities for growth and learning, Aircall is the place for you. Responsibilities: - Work closely with customers to identify, investigate, escalate, and advise them on their questions and concerns - Impact customers' ability to run their teams efficiently through direct interactions - Demonstrate excellent written and verbal communication skills - Show technical aptitude and the ability to multi-task across different tools and platforms - Collaborate with multiple teams in an international and multilingual remote/hybrid environment
This job opening is closed.