Manager, Service Desk at OnePath Managed Services | Torre

Manager, Service Desk

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Full-time

Legal agreement: To be defined

Base compensation
USD70k - 105k/year

+ Health insurance

location_on
Atlanta, Georgia
Posted over 2 years ago

Responsibilities


1Path is a true end-to-end IT provider, offering comprehensive technology support for clients. The company is committed to providing fulfilling careers for its employees and offers competitive benefits, compensation, and development opportunities. 1Path is a rapidly growing, cutting-edge technology company with huge growth potential. 1Path is seeking a Service Delivery Manager to play a pivotal role in overseeing and optimizing the delivery of services to clients. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering high-quality services. The role involves client relationship management, service delivery oversight, team collaboration, continuous improvement, and reporting and analysis. The company offers a competitive base salary, comprehensive health benefits, 401K with company match, paid holidays, access to telemedicine services, and more. Please note that 1Path is currently unable to support visa sponsorship for those living in the United States and working under an H1B visa. Responsibilities: - Establish and nurture strong relationships with clients to understand their needs and expectations. - Serve as the main point of contact for clients, addressing concerns, and ensuring overall satisfaction. - Lead and coordinate service delivery teams to ensure the timely and effective delivery of services. - Monitor key performance indicators (KPI's) to assess service delivery performance and identify areas for improvement. - Develop and implement strategies to enhance service delivery efficiency and effectiveness. - Collaborate with internal teams to align service delivery with client requirements. - Identify opportunities for process improvement and efficiency gains in service delivery. - Prepare regular reports on service delivery performance for internal client review. - Conduct data analysis to identify trends and areas for improvement.