Customer Care Associate at Silhouette MD

📋 Requirements & Responsibilities Role: Medical Customer Care Associate. Type: Remote – Full-Time (Must be available during U.S. business hours). Location: Any - North America working business hours are required. We’re looking for an empathetic, tech-savvy medical customer service professional to support our clients on their health and wellness journey. You'll handle patient communication via phone, text, and email—providing outstanding support with care and professionalism. Key Responsibilities: * Respond to client inquiries with kindness and clarity across phone, chat, and email. * Assist with appointment scheduling, prescription refills, and follow-up support. * Monitor patient progress and offer encouragement or escalation as needed. * Maintain accurate records in CRM systems. * Collaborate with sales and care teams to improve retention and satisfaction. Requirements: * Excellent spoken and written English (neutral accent required). * Experience in customer service, patient care, or wellness preferred. * Tech proficiency (CRM platforms, email, messaging apps). * Upbeat, happy, empathetic, emotionally intelligent, and clear communicator. * Comfortable working independently and as part of a team. * Experience as a Nurse in a medical field is a big plus!

Customer Care Associate

Emma

Responsibilities

Skills wanted:

Language(s) required:

Michael Moran

Michael Moran

About Silhouette MD:

mission:

silhouette-md.com/

Admin access needed