Customer Service Manager at EXANTE

EXANTE is a wealthtech company that provides centralised trading solutions and B2B financial infrastructure. With over 600 employees and a decade in the market, EXANTE’s presence extends across over 10 locations. EXANTE is hiring for a customer service role within the operations team. The role involves evaluating and improving operational processes from a client service perspective, collaborating with cross-functional teams, and developing a strategic vision for enhancing client operational experience. The ideal candidate should have a bachelor's degree in business administration or a related field, at least 5 years of previous experience in customer service, excellent communication skills, strong leadership qualities, and problem-solving abilities. Responsibilities: - Decrease the need for clients and other internal stakeholders to contact the operations team - Evaluate and improve operational processes from a client service perspective - Provide a proactive roadmap on external and internal customer service improvements - Collaborate with cross-functional teams to understand customer experience and goals - Develop a strategic vision for enhancing client operational experience - Improve internal communication and facilitate client self-service - Support introduction of technology solutions to improve service and performance - Ensure compliance and regulatory requirements for client communication - Suggest and validate crisis management actions and business continuity communication - Improve knowledge management and information sharing - Manage and motivate the team, set clear goals and expectations, delegate tasks, provide feedback and coaching - Make decisions under pressure and manage multiple tasks, priorities, and deadlines

Customer Service Manager

Responsibilities

Skills wanted:

Language(s) required:

About EXANTE:

mission:

Job benefits for full-time members:

exante.eu/

Admin access needed