Customer Service Manager at EXANTE | Torre
Customer Service Manager
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EXANTE

Customer Service Manager

EXANTE
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Full-time

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Remote (anywhere)
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Posted over 2 years ago

Requirements and responsibilities

EXANTE is a wealthtech company that provides centralised trading solutions and B2B financial infrastructure. With over 600 employees and a decade in the market, EXANTE’s presence extends across over 10 locations. EXANTE is hiring for a customer service role within the operations team. The role involves evaluating and improving operational processes from a client service perspective, collaborating with cross-functional teams, and developing a strategic vision for enhancing client operational experience. The ideal candidate should have a bachelor's degree in business administration or a related field, at least 5 years of previous experience in customer service, excellent communication skills, strong leadership qualities, and problem-solving abilities. Responsibilities: - Decrease the need for clients and other internal stakeholders to contact the operations team - Evaluate and improve operational processes from a client service perspective - Provide a proactive roadmap on external and internal customer service improvements - Collaborate with cross-functional teams to understand customer experience and goals - Develop a strategic vision for enhancing client operational experience - Improve internal communication and facilitate client self-service - Support introduction of technology solutions to improve service and performance - Ensure compliance and regulatory requirements for client communication - Suggest and validate crisis management actions and business continuity communication - Improve knowledge management and information sharing - Manage and motivate the team, set clear goals and expectations, delegate tasks, provide feedback and coaching - Make decisions under pressure and manage multiple tasks, priorities, and deadlines
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