Professional Services Manager (Remote) at Sterling | Torre

Professional Services Manager (Remote)

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Full-time

Legal agreement: To be defined

Base compensation
USD70K - 90K/year

+ Health insurance

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Remote (for United States residents)
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Visa sponsorship: No
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Posted about 2 years ago

Requirements and responsibilities


- Sterling is a high-growth company with a focus on delivering value to clients - We have a collaborative and innovative work environment - Our benefits package includes medical, financial, unlimited sick time, 22 days’ vacation annually, parental leave, and more We are seeking a Professional Services Manager to join our Technology & Business Services group. The ideal candidate will be responsible for onboarding new clients, reducing implementation timelines, and delivering customer programs from concept through final implementation. This role requires expertise in project management, process design, go-live planning, and team collaboration. The successful candidate will work cross functionally with Sales, Product, Technology, and Client Success to seamlessly integrate clients into our environment, with a focus on value actualization & time to revenue. Responsibilities: - Design client-centric project plans & quarterback delivery of end-to-end implementation lifecycle. - Be a subject matter expert across Sterling platforms and products, partnering with internal stakeholders to successfully architect, implement, and manage client solutions. - Navigate complex issues, both technical and non-technical, and use sound judgment and data to make decisions that are best for our clients. - Lead scoping, documentation, & interpreting of client implementation requirements and provide intuitive, actionable guidance to help customers execute alongside you. - Champion successful customer outcomes and innovate ways to improve our customer implementation processes. - Directly impact the Company’s time to revenue to drive corporate performance. - Hold internal teams and clients accountable for project deliverables and timelines to continuously drive to a successful project go-live.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)
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