Customer Service Agent - Casino - Trilingual at Focus On You | Torre
Customer Service Agent - Casino - Trilingual
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Focus On You

Customer Service Agent - Casino - Trilingual

Focus On You
Posted by
Ximena Useche
Emma
Emma
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Full-time

Legal agreement: Employment

Compensation COP5.5M/month
~USD1.72k/month
Negotiable
location_on
Calle 28 #13 A - 15, Bogotá, Colombia
Posted over 1 year ago

Responsibilities

Duties and responsibilities * Conduct live assessments of all company products to ensure adherence to quality standards. * Evaluate the performance of dealers and presenters to ensure they meet the company’s quality expectations. * Identify and report any discrepancies or deviations from approved quality standards to the appropriate teams. * Ensure the live studio equipment is functioning properly through regular technical checks. * Follow and enforce all Quality Control Department policies and procedures for live casino products. * Continuously monitor live products to ensure quality standards are consistently met. Requirements * Basic Portuguese (B1 level) and English fluency (B2). * Familiarity with the specific technology and equipment used in live casino environments. * Awareness of industry regulations and standards related to live casino operations. * High attention to detail with strong problem-solving abilities, focusing on quality. * PC literate with advanced knowledge of Microsoft 365 and other relevant software. * Strong interpersonal and communication skills, both verbal and written. Benefits * Private health insurance from day one. * International work environment. * Opportunities for career development. We are looking for various bilingual professionals interested in gaming, casino, and video, who want to be trained and pursue a career in Quality.
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