IT Service Desk Specialist - Multilingual Support at EIL Global | Torre
IT Service Desk Specialist - Multilingual Support
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EIL Global

IT Service Desk Specialist - Multilingual Support

EIL Global
Posted by
Merina Varghese
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National Library of the Philippines, Kalaw Avenue, Ermita, Manila, Metro Manila, Philippines
Posted about 1 year ago

Responsibilities and deliverables

Position: Service Desk Mode: Full-time contract Experience: 3+ years Shift hours: 5:30 AM to 3:30 PM IST (may fluctuate depending on DST or lunar holidays) = 8:00 AM – 6:00 PM PHT (Philippine time). Support is not rotational and is fixed to the schedule mentioned above. Currently, no weekend support is required. Location has not been finalized; the role will be remote (WFH). Requirements: * 3 to 4 years of experience providing IT infrastructure field support, including troubleshooting hardware, software, and operating system issues, ensuring no impact on hardware warranty or customer security compliance requirements. * Basic knowledge of PC hardware setup and configuration. * Experience in deskside support and PC break/fix, including basic administration of Windows OS and Mac OS. * Basic knowledge of Active Directory, messaging, user profile administration, remote troubleshooting, application installation and uninstallation. * Previous experience as a Technical Support Executive, System Administrator, or Network Administrator in large and complex environments. * Knowledge of Microsoft operating systems (Win10, Win7). * Experience using and troubleshooting Outlook in a network environment (permissions, calendar sharing, delegation, Windows laptops & MacBooks, desktops, mobile devices, and tablets). * Experience using and troubleshooting Microsoft Office, especially MS Word, MS Excel, and MS PowerPoint. * Knowledge and experience with ticketing tools (ServiceNow, Remedy). * MCP and ITIL certifications are desirable but not mandatory. Additional non-technical requirements: * Strong customer management skills. * Good oral and written communication skills. * Ability to interact with customers at different levels. * Self-driven and results-oriented. * Passionate about the work. * Knowledge of local languages is preferred. * Fluency in Mandarin, Korean, or Japanese. * Studied or worked in South Korea is a plus. * Good reading and writing skills in English.
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