Energy Rebate Processing Specialist at Tactic Growth | Torre
Energy Rebate Processing Specialist
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Tactic Growth

Energy Rebate Processing Specialist

Tactic Growth
Posted by
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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Company

Compensation
USD5.5 - 8/hour
Negotiable
location_on
Remote (for Colombia residents)
Remote (for Nicaragua residents)
Remote (for Honduras residents)
Posted 12 months ago

Responsibilities

About the Role We are seeking a detail-oriented and self-driven Energy Rebate Processing Specialist to prepare and submit clean energy incentive (rebate) applications for building contractors in the US. You will work closely with our Rebate Programs Lead and engage with our customers: HVAC, water heating, and electrical contractors. This is a role for someone who thrives on consistency, enjoys a good task list, and takes pride in high-quality deliverables. You will review project documents, verify eligibility, prepare and submit applications, track submissions, and communicate status updates with contractors. This is a long-term role. Key Responsibilities * Own applications from pre-approval through submission and confirmation, ensuring fast turnaround times and approvals. * Drive application queue: review documents and data to validate eligibility and confirm completeness, submit error-free application packages, and send status updates. * Communicate with customers: request missing documents, clarify requirements, and provide guidance. * Address issues quickly: diagnose issues and determine solutions – address independently, contact contractors, or escalate internally. * Deliver excellent customer experience: prioritize accuracy, turnaround times, and throughput. Ideal Candidate Profile Experience & Skills * Experience in the HVAC, plumbing, or electric trades, working on the administration/operations side, with a basic understanding of equipment. * 1+ year experience working directly with energy incentives or related programs strongly preferred. * Strong proficiency with Microsoft Office tools (Word, Excel, Outlook, Teams, OneDrive) and other common software platforms is required. * Strong written and verbal English – capable of writing professional emails with correct grammar and fully comfortable speaking with teammates or customers on a call. * Prior experience in a fast-paced work environment, like a scaling organization or startup.
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