WHAT YOU'LL DOSchedule, reschedule, and confirm patient appointments for urology services, procedures, and follow-upsManage high call volumes while maintaining professionalism and efficiencyAccurately collect and update patient demographics, insurance, and referral informationCoordinate with providers and clinical staff to ensure proper scheduling based on medical necessity and provider availabilityVerify insurance eligibility and obtain required authorizations when neededProvide clear instructions to patients regarding appointments, procedures, and preparation requirementsAddress patient inquiries, concerns, and requests with empathy and professionalismMaintain accurate documentation within the EMR systemEnsure compliance with HIPAA and clinic policiesREQUIREMENTSMinimum 1–2 years of experience as a Patient Service Representative or similar front-office role in a urology clinicProven experience scheduling urology appointments, procedures, and diagnosticsExcellent English communication skills (verbal and written)Strong phone presence with the ability to handle high-volume call environmentsClear, confident, and professional communicatorDemonstrated ability to provide empathetic, patient-centered customer serviceStrong attention to detail and organizational skillsPREFERRED QUALIFICATIONSExperience using ModMed (Modernizing Medicine) EMRFamiliarity with urology-specific terminology, workflows, and proceduresExperience working with insurance verification, referrals, and prior authorizations

Patient Service Representative (Urology Clinic)

Emma

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