Production Operations Specialist (SFCC & OMS) at Edu Sphere

We are looking for an experienced Production Operations Specialist to support critical production operations within a dynamic e-commerce environment.Position DetailsRole: Production Operations Specialist (SFCC & OMS)Location: RemoteExperience: 4–8 YearsSalary: Based on Experience✅ Required SkillsSalesforce Commerce Cloud (SFCC)IBM Sterling OMS / Order Management SystemsProduction Support & Incident ManagementE-commerce Order Lifecycle & Fulfillment ProcessesREST APIs, SOAP Services & Integration TroubleshootingRoot Cause Analysis (RCA)Application Monitoring & Production DiagnosticsStakeholder Management & Communication🎯 Key ResponsibilitiesEnd-to-end ownership of production incidents and operational issuesTroubleshoot complex cross-system and integration-related issuesPerform RCA and drive preventive measuresCoordinate with Engineering, Product, Operations, and Business teamsMonitor production systems and proactively identify risksCommunicate incident status and resolution updates to stakeholdersMaintain documentation, SOPs, and knowledge repositories⭐ Preferred ExperienceProduction Support / Application SupportIBM Sterling OMSE-commerce & Retail PlatformsPayment Gateway & Fulfillment IntegrationsITIL & Incident Management ProcessesInterested candidates can share their updated resume at: recruitment@eduspherecourses.com

Production Operations Specialist (SFCC & OMS)

Emma

Responsibilities

Skills wanted:

Language(s) required:

Edu Sphere

Edu Sphere

eduspherecourses.com

Admin access needed