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Posted 2 days ago
Requirements and responsibilities
The Provider Onboarding Navigator is responsible for the oversight and integration for successful onboarding of new or reactivated providers within the Signify Health provider network.
This is a concierge-focused role that will operate as the “doorway” for providers, a role which will be responsible for driving a best-in-class onboarding experience, by facilitating multiple activities in tandem, with the ability to determine and execute prioritization against tasks related to: credentialing support, training, day-one ready support, and overall ensuring the onboarding process for the provider is seamless, executing with minimal disruption and quality throughput.
As Geo Mode launches in tandem with this team, the Navigator will play a critical role in prioritizing and owning the provider onboarding process by region and MSA in alignment with Signify Health capacity and recruitment goals.
Role and Responsibilities:
- Establish and maintain comprehensive onboarding implementation processes with recruitment, credentialing, HR, IT, clinical team, and other stakeholders.
- Responsible subject matter expert and the lead role in the integration of providers into the organization.
- Own applications and onboarding for all providers in their assigned region/state/area.
- Make critical decisions around prioritization and order of applications and onboarding throughput based on regional needs, state assignments, and licensure type; considering such inputs as average time to complete state licensure, average time to complete plan licensure, and the ability to decipher timing against urgency.
- Confidently own a “book of business” and KPIs of the health of each stage you own; execute against onboarding dependent activities and independently mitigate gaps, including establishing start date timing, assessing training completion, and accurate capacity gathering.
- Partner closely with Regional Leadership at the Director and above level to recommend a best course of action for a region, state, or licensure type to meet client and capacity goals.
- Utilize the appropriate authority to make timely changes and recommendations on alternate course of action where necessary in project plan / book of business shifts; rationalize and ratify with stakeholders who will realize the impact of decisions.
- Create and maintain detailed project plans and timelines for completion of onboarding activities based on incoming applications and prioritization of MSAs within a region; holds self and other stakeholders accountable to deadlines and deliverables.
- Facilitate education to enable completion of key onboarding activities (i.e., CAQH ProView and MD-APP credentialing applications), including but not limited to: Develops and leads live provider-facing training sessions, Creates job aides, videos, and other artifacts / materials, Assesses areas of opportunity to improve processes and takes initiative to solution.
- Connects working relationships with all teams involved in the onboarding process.
- Correspond with providers via telephone and email with professional etiquette after provider accepts offer.
- Provide 1:1 onboarding support to providers during standard and non-standard business hours including daytime, nighttime, weekends and holidays; disciplined to comply with variable response-time commitments to be determined in role SLAs.
- Ensures all credentialing paperwork from provider is submitted in a timely manner.
- Continual follow-up with candidates to push them forward in the credentialing process.
- Partner closely with the credentialing department to gather information and requirements.
- Organize orientation, first month’s schedule, travel requirements, system access and controls.
- Ensure completion of all learning management system module completion.
- Coordinate shipping and receiving of supplies, system access, etc.
- Available to attend regular organizational, departmental and manager meetings in a prompt and professional manner.
- Other duties as assigned.
Required Qualifications:
- 4+ years’ experience working in an administrative function with competing priorities.
- High emotional intelligence with experience navigating high touch discussions.
- Customer centric - high touch mindset.
- Experience with running complex reports and presenting data to internal and external stakeholders.
- Excellent verbal and written communication skills.
- Highly organized with impeccable attention to detail.
- Basic computer skills (Google Office, etc.).
- Accurate data entry skills.
- Excellent with prioritization and time-management.
- Ability to manage multiple priorities at the same time, work well under pressure and take direction.
Preferred Qualifications:
- Prior experience onboarding providers or company employees is a plus.
- Experience working in a virtual environment highly preferred.
- Experience using applicant tracking and credentialing software is a plus.
Education:
- Bachelor’s degree in business or related experience required.
Candidate Questionnaire (Must be attached at top of resume):
- Do you have 2+ years of experience in an administrative, coordination, or operations role with competing priorities? Yes / No.
- Do you have experience managing multiple onboarding or credentialing tasks simultaneously? Yes / No.
- Are you comfortable working directly with providers or high touch stakeholders (via phone and email)? Yes / No.
- Do you have experience creating or maintaining project plans, timelines, or process workflows? Yes / No.
- Are you highly organized with strong attention to detail and accuracy? Yes / No.
- Do you have experience presenting information or leading training sessions? Yes / No.
- Are you comfortable working in a fast paced environment with shifting priorities? Yes / No.
- Do you have experience using Google Suite, ATS platforms, onboarding systems, or credentialing software? Yes / No.
- Are you willing to support providers during occasional non standard hours (evenings/weekends/holidays)? Yes / No.
- Do you have a Bachelor’s degree OR equivalent related experience? Yes / No.
- Do you have a private, dedicated workspace? Yes / No.
Location:
- Fully remote — EST/CST preferred.
Experience:
- 2–4 years preferred.
Required:
- Private, dedicated working space.
- Upload Wi-Fi speed screenshot with submission.
Work Expectations:
- Approx. 90% email / 10% phone, but candidates must be comfortable on the phone.
- Strong customer service and communication skills required.
- Quick learners — training is provided but minimal.
- Standard business hours: 9:00 AM – 5:30 PM EST.
- May require occasional early evening calls to support providers’ availability.
Top Required Skill Areas:
Prioritization & Project Management:
- Candidates must be able to: Manage a book of business, Build & maintain project plans and timelines, Make critical decisions on sequencing, urgency, and throughput, Coordinate multiple onboarding activities (credentialing, training, systems access, orientation, scheduling), Hold themselves & stakeholders accountable to deadlines.
- This is a high volume operations role, not general admin.
High Touch Provider & Stakeholder Engagement:
- Candidates must be strong communicators and relationship builders: High emotional intelligence, Comfortable engaging with providers and leadership teams (Directors, HR, IT, Credentialing, Clinical, Regional Ops), Ability to provide 1:1 onboarding support, Ability to lead provider facing training sessions.
- This requires someone who can be a Primary point of contact and problem solver.
Organization, Accuracy & Attention to Detail:
- The role requires: Impeccable attention to detail, Accurate data entry, Managing competing priorities in a fast paced environment, Ensuring timely completion of paperwork, LMS modules, compliance steps, Updating systems and maintaining accurate records, Creating job aids, documentation & process improvements.
- This role fits someone Highly disciplined & process driven.
Additional Preferred Skills:
- Customer centric mindset.
- Experience with provider onboarding or credentialing.
- Ability to analyze and present data.
- Experience with Google Suite, ATS or credentialing systems, Microsoft Suite.
- Salesforce experience is a plus.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)