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Requirements and responsibilities
Your potential has a place here with TTEC’s award winning employment experience. As a Mandarin-English Bilingual Healthcare Customer Service Representative working remotely from your home in California, you’ll be part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!What You’ll Be DoingDo you have a passion for helping others and providing peace of mind? In this role, you’ll support consumers by engaging thoughtfully and helping resolve questions related to their healthcare benefit needs. You’ll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You’llAnswer incoming calls from customersEngage thoughtfully with customers to understand their needsConduct research across multiple systems to resolve questionsProvide clear, accurate information to help consumers navigate healthcare optionsManage a high volume of interactions while maintaining quality and professionalismFollow a set schedule, including designated breaks and lunchesWhat You Bring to the RoleAt least 6 months of customer service experienceBilingual in English and MandarinHigh school diploma or equivalentStrong empathy, patience, and attentiveness to customer’s needsComfort working with computer systems and Windows based applicationsA distraction free, designated home workspaceA secure, high speed wired internet connection (minimum 25 mbps)What You Can ExpectSupportive of your career and professional developmentFull, engaging days spent supporting meaningful consumer interactionsAn inclusive, community minded culture where giving back is encouragedA global team of curious lifelong learners guided by our company valuesBase hourly wage starting at $22.65.And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.A Bit More About Your RoleWe’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way. You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team. About TTECTTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex,
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